Community Activity

Resolved! Online Shop - Can't use the discount code on certain phones

I have been looking at purchasing a new phone S25 standard is my go-to choice. I have various discount codes that I want to apply.I go online and choose the phone plan and the code doesn't work.I then run a test on a couple of other phones and the co...

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tishka by Contributor
  • 24 Views
  • 2 replies
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Mis-sold EE contract and unable to resolve

Has anyone else experienced this with BT/EE – Mis-sold contract and threats over Ombudsman complaint? Just wondering if anyone else has been through something similar. Back in February I called BT to query two incorrect charges on my bill. The agent ...

Vic1981 by Investigator
  • 88 Views
  • 6 replies
  • 1 Helpful

Poor wifi coverage after moving from BT to EE

Has anyone else experienced poor coverage with the EE Smart Hub and Smart Wifi plus units?  - I switched over from BT and their hub and one wifi disc gave me full coverage inside the house, outside for my security cameras and on my patio. Now with th...

5HH by Explorer
  • 244 Views
  • 9 replies
  • 6 Helpful

I have an idea

I have a idea for EE mobile to work with Nectar to bring cheaper prices for people Who Shop a Nectar stores 

c1992 by Visitor
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  • 0 replies
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Help! You closed my account

So I’m out of the UK again until next month and had arranged to go back to pay as you go. However it says my account is now closed!!there is no live chat on the app and I am barred from calling!!! Help. 

Netflix added then immediately removed from my add-on

So I got an email a few months ago telling me that one of my add-ons (Netflix Standard account) was raising it's prices so as a result I could no longer be on the standard package rewarded to me as part of my sim deal without paying a little extra. I...

Haximus by Visitor
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  • 2 replies
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Can't make international calls from Taiwan

Hello, I am having the same issue calling the UK from Taiwan. I have activated the option so that my UK data and calls can be used in Taiwan for 24 hrs to enable calls but I all calls are failing - including 150 to EE. Help!

Open letter to Claire Gillies

Dear Ms GilliesUnder your predecessor EE had a policy to misrepresent products to existing customers in the knowledge that they would merely offer a derisory compensation package following a referral to a powerless ombudsman. I am wondering whether t...

TimBarber by Investigator
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  • 2 replies
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Can't call or receive calls Indonesia

Hi, I've tried finding my answer in other chats, but I've had no luck.I am in Indonesia and I can't make or receive any calls.  My global roaming activated since before, no set spend cap, network selection is automatic... I have purchased a local esi...

idlapf by Explorer
  • 26 Views
  • 3 replies
  • 1 Helpful