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PAC code not working

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Bodiddlydoodly
Investigator
Investigator

‎27-07-2023 06:33 PM

I’ve received my new EE phone today and tried to start the process to port my existing number from Vodafone.

The pac code given to me 5 days ago isn’t being recognised by the EE transfer my number form.

I’m attempting this at 18:30 on a Thursday evening if that’s of any relevance ?

Thanks

20 REPLIES 20
Go to solution
Lesley_W
EE Community Support Team
In response to F11BTH

‎06-10-2024 02:45 PM

Hi @F11BTH 

Welcome to our community.

I'm sorry you're having trouble transferring your number across. If it is an EE number already, you cannot move the number across to another account using a PAC. PACs are only for transferring across networks. 

Have you taken out a new contract rather than upgrading your existing number?

Lesley