I accidentally deleted my eSIM

[Jporter44]

Hi, 

I accidently deleted my eSIM, I still have the physical sim but am unable to get it working. I need to recover the sim asap as I am currently abroad and return home tomorrow. Can someone please advise.

[Leanne_T]

Hi @Jporter44 

Thanks for coming here. 

If you have deleted the eSIM you would need a replacement SIM card for your number. 

To do this, you can get in touch with us to order the SIM, or visit an EE Store with photo ID and the team will get this replaced for you. 

Leanne. 

[bristolian]

There's no guarantee of any replacement SIM activation working outside the UK. Quite often they need to connect to EE's UK network for the roaming activation to complete, something impossible in your situation.

[Nic_the_Greek]

I have also accidentally deleted my eSIM. The sim that came with my phone does not work. Please help. 

[Katie_B]

Hi @Nic_the_Greek. 

Thanks for coming here. 

If you have deleted your eSIM you would need a replacement. 

Please give us a call or visit your local EE Store with photo ID to get this arranged. 

Katie

[Krown]

please how can I get in touch  with you guys 

[Krown]

Please hep

[Katie_B]

Hello @Krown. 

Welcome to the community. 

How can we help?

Katie