Number hasn’t transferred

[Lucy49]

Hello, 

I recently sent my PAC code to EE to transfer my number to my new sim and got the confirmation email to say it would be done within a few working days. 

It has been a week and a half but my number still hasn’t transferred over. 

I have followed all the tips and have done what EE have said to do but it’s not working. 

Kind Regards, 

Lucy 

[James_B]

Great news @zappra

Thanks for the update. 🙂

James

[Desmondfahy]

Hi there..

can anyone help me I have had my new phone for 3 days now and set up my pac code to transfer my number. I'm having some issues some my on contact are Receiving messages and from the other number still 🤔 any advice?

[mikeliuk]

Hi @Desmondfahy ,

Have two working days elapsed since submitting the PAC?

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/what-day-will-my-number-...

If you've not yet received a text message to say the transfer is complete, you may need to wait until the next working day.

If you have received a text message that the transfer process is complete, you should contact EE to inform them of the problem that the transfer may not have gone through successfully.

[Leanne_T]

Morning @Desmondfahy

Thanks for coming here 🙂

Which phone are you using? 

Are these messages being sent as an iMessage?

Leanne 🙂

[Harvoo]

I gave EE my PAC code when i bought my contact. I've not received any text message that mentions the transfer.

Day two of my new SIM now. Tried to submit the PAC code again but it won't let me, presumably because it's already used. And equally Vodafone won't let me generate a new one.

Is there any way to check the status? And is it triggered automatically now the phone is set up or do i need to do something?

H.

[Christopher_G]

The port should have gone through by midnight last night, @Harvoo.

Could you try restarting your phone this morning please and let me know if it's working?

Thanks

Chris

[Harvoo]

Thanks for the reply. I did this once already as I had a text message
telling me to. But I did it today, turned it off while it changed for a
couple of hours this morning and then turned it back on. Still nothing.

[Christopher_G]

Thanks @Harvoo.

I would suggest speaking to our Mobile Care team so they can take a look at your account.

Let us know what happens.
Chris