Not registered on network

[Sallymcdonalds]

I've taken my sim out and inserted it in a new phone, still doesn't work.

Called ee and automated response said my number does not exist but calls can only be made through WhatsApp.

Need to fix this in order to revieve texts!

Please help 🙏 @XRaySpeX 

[XRaySpeX]

@Sallymcdonalds : Is it on contract or PAYG? When did you last use it successfully?

[Northerner]

Hi @Sallymcdonalds 

Are you in the UK? 

Thanks 

[Sallymcdonalds]

It's pay as you go and last used it successfully July 2022

[Sallymcdonalds]

Yeah- England

[Katie_B]

Hello @Sallymcdonalds. 

Thanks for confirming. 

If your SIM was last used one year ago then it is likely the number has been disconnected. 

Please see our pay as you go hibernation post HERE for more information. 

Katie

[XRaySpeX · Accepted solution]

Then you've lost it completely by not using it for so long.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then had a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Sallymcdonalds]

Is it impossible to get my PAC code bc I wanna keep my number?

[XRaySpeX]

Yes, you have no number to port.