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Network Coverage

Erski1
Visitor

‎24-12-2025 06:46 PM

We have now been without mobile network coverage for over 5 days in my postcode area SA42 0XN. Apart from a complete lack of communication and updates either using My Place or on the status check apart from telling us the obvious that there is a fault, there must be a point when as a customer who is paying for a service I am not getting I should be entitled to some form of compensation?

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1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎24-12-2025 07:21 PM - edited ‎24-12-2025 07:23 PM

No network guarantees a fault-free service from every site 24/7/365, outages happen & the T&Cs provide for it.

All network faults are rectified ASAP but sometimes things can take longer than everyone would like, due to a whole catalogue of reasons.

WiFi-calling is offered as an indoor coverage tool when you have no service for whatever reason - be it poor coverage area or outage.

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