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How to get A PAC code to leave EE

RT293
Visitor

Hi there 

I want to leave EE and move to another provider. I was on a rolling contract. 
how do I request a PAC code ?

thanks 

38 REPLIES 38
Katie_B
EE Community Support Team

Hi @Joshuva

I'm sorry to hear you are looking to leave. 

Please give us a call on 150 to request your PAC. 

Katie

The PAC form says I need to enter additional verification in the form of a onetime pin. The pin was sent, but there was no place to enter it on the form!! I am, therfore, stuck

James_B
EE Community Manager
EE Community Manager

Hi @Edgood1,

Please could you refresh the page and try again?

James

Linkyjadyn12
Visitor

Pay as you go 

Christopher_G
EE Community Support Team

Hi @Linkyjadyn12 

Welcome to the community.

I'm sorry to hear that you're thinking of leaving. Check out this 'What is a PAC Code and How Do I Request One?' help page.

Chris

Grandad1946
Visitor

I have tried the leave EE page but this is not working, I tried texting PAC to 65075, get error the keyword you have given us is wrong.  Called the 0800 freephone number, 30 minute wait.  EE must be the worst provider going.

Ali_A
EE Community Support Team

@Grandad1946 

The Self-Serve options for PAC code work if you have only 1 line on your account. 

If you have multiple lines with EE You'll need to Call our Customer Care team who can manually generate the PAC code for you. 

Ali

KernowMark_
Visitor

You can text PAC to 65075 and it will send you a message with the PAC code, and also any charges on the account if still in a contract.

Sales Guide for EE
Jamiekendall14
Visitor

I want  my pac code