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Transferring frommonthly sim contract to pay as you go within 14 days

TC2002
Investigator
Investigator

‎03-12-2024 07:09 PM

I recently moved from Lebara to EE on a sim only contract. I am still within my 14 days cooling period however I would like to change to a sim only deal. Would this be possible without any cost? 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎03-12-2024 07:38 PM

Hi @TC2002 

Your subject question is different to your post content. Which one is it. 

Either way you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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TC2002
Investigator
Investigator

‎03-12-2024 07:50 PM

Hi there. Thanks for your response. 

I meant I would like to move from contract to pay as you go. 

Thank you. 

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Chris_B
EE Community Star
EE Community Star
In response to TC2002

‎03-12-2024 09:09 PM

@TC2002  You still need to call customer support about this.    Just to inform you you only get a cooling of period with online or phone sales. If it was a store sale you don’t have a cooling off period.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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bristolian
EE Community Star
EE Community Star

‎03-12-2024 09:42 PM

In principle, yes you can transfer from pay-monthly to PAYG.

The complication you may have, is that doing so whilst retaining your number is done so by being out-of-minimum term. Use of any statutory cancellation period under 14days distance-selling-regulations would potentially forfeit the mobile number associated.

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