SIM cards & Porting

Resolved! Esim

Hi, I need help with my number.I transferred my physical SIM to eSIM on my old iPhone, and then tried to move the eSIM to my new iPhone, but the transfer failed. Now both phones show no service.Can you please reset my eSIM and push a new eSIM to my i...

Resolved! Ancient phone just died, what are my options re new phone/SIM?

Hope someone can help. I'm a bit behind when it comes to technology - never owned a smartphone - and will probably need things explained to me like I'm an idiot.- The feature phone I've been using for about the past 17 years (Samsung SGH-G600) has ju...

Re: My sim card isn't working

07*** ******* [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! Lost / Stolen phone want to "call" ee but not phone to call

Hello,My phone was stolen. I want to active my ee esim on another phone but it says I need to call ee. How can I call them without a sim in a phone? Do I need to buy another ee sim for the day?

Resolved! fully paid but no sim

I am paid up with EE for a mobile monthly since 13th Nov. I have sent EE a PAC code and my previous 4G supplier has disconnected my service today (24th) but I still have not received either a physical or an e-sim from EE so no way to phone them. How ...

Resolved! Pac code

Since I didn’t renew the contract, how to retrieve a PAC to port my number. I called EE customer service and they say they could not provide PAC since my number is no longer active.how could I deactivate my number in short time in order to get PAC? O...

Resolved! Secondary sim card

I have a galaxy s10 I need another add on sim. Does the s10 have a built in esim

Resolved! Porting issue

My phone shows “No Service” and there is no fully active EE plan in Mobile Data. When people call my number the calls still go to Lyca voicemail. This is a split-port issue. The number is stuck between Lyca and EE. Please escalate this to the Porting...

Resolved! PAC when account suspended

Anyone know how I can get my PAC even though my account is suspended. The outstanding bill is in dispute but they’ve already issued final bill, so I can’t text the normal PAC request number

Resolved! New EE sim

My daughter got a better deal for being a long-term customer, but didn't realise it would come with a new SIM.How do we transfer her number, given both contracts are with ee? Do we request a PAC from her old number or her new one?Please help a confus...

SIM cards & Porting

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