Putting my SIM into a new phone

[SciFiKriss]

Hi guys

If I buy a new phone outright as long as it is unlocked can I just put my SIM into the new phone?  It is on a contract

Thanks in advance

[Chris_B · Accepted solution]

@SciFiKriss  Yes you can, the device you use is up to you.  Your contact as such is the sim. 

[SciFiKriss]

Thank you!

Kriss 😀

[Lizzie17]

Hi, I have done this however am not getting a signal on my phone. I have tried another sim and that’s fine. I can’t call 150 as I don’t have any signal. 

I have checked the settings and it’s showing my number and EE and registering the sim. 

I have also checked online and the phone is unlocked 

[Ali_A]

@Lizzie17 

Are you able to test your EE SIM card in a different phone to check it still works? 

If your SIM card is not not working at all, Please call customer service where a member of the team can order a replacement SIM card or eSIM QR code for you. Contact Us | Help & Support - EE 

Alternatively, you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM free of charge straight away. 
EE Store Finder | How to find your nearest EE store | EE

Ali