SIM cards & Porting

Resolved! changing from Tesco to EE

Hi,I'm switching my elderly MIL from Tesco to EE to add her to our account.I provided PAC code etc to EE, have received new SIM but phone asks for NCK code.I went onto Tesco website and they say on checking IMEI code the phone is unlocked.EE website ...

Resolved! PUK

merry Christmas allhow do I enter the PUK code from my previous supplier into my new we phone to keep the number? thank you

Resolved! Ported from Lebara to EE

I made my EE account but added my temporary EE number as my contact number so as i’ve ported my new number over. I have no access to that temp number. Tried to send a code to my email which works but i cannot get a code sent to my number can someone ...

Resolved! Registering sim

I have the Essentials Unlimited Plus plan, which means I can have access to 5G Standalone Network. My sim card arrived yesterday ,I placed the new sim in my phone and went to ee.co.uk/go/newsim to register it . When putting in my sim card serial numb...

New Sim not receiving code to link after moving from O2 to EE

Hi all!So I decided to switch to EE from O2 after several issues, with this I switched my number over to the new sim.I'm having issues with activating the sim/linking it to my EE app. It's working, I have data and the sim is showing up in my settings...

Resolved! No SIM

Hello I’ve just got my upgraded phone and set it all up I’ve put the sim in and it’s saying there’s no sim in it and I’m not able to call

Resolved! New SIM on old Number ?

Hi. Please can you help me. I was robbed at knifepoint on the way home this afternoon and my phone was thrown into a canal. Obviously no-one can use it now, but my mobile number was my primary contact. Is there any way I can get a new SIM with the sa...

Resolved! I haven’t received my QR code after buying an EE Tourist SIM

I haven’t received my QR code after buying an EE Tourist SIM. Could this be because I’m still in the US? I’ve been waiting for hours and still haven’t received the email.

Resolved! How do I get my PUK code when my SIM is locked?

Same problem i am flying sim card is locked and no way to get IMEI number to get PUK number so now have no phone for 1 month as i will be abroad until late january 2026, no email support is a deal breaker for me will have to look for another provider...

Resolved! Porting failed and number in the limbo

Hi all,After long time with Talkmobile, last week I decided to pass to EE. I requested the PAC and open an account with EE. Once i received the new SIM (with a temporary number), I found out that at the place where I work had not network at all, ther...

SIM cards & Porting

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