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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! New EE sim

My daughter got a better deal for being a long-term customer, but didn't realise it would come with a new SIM.How do we transfer her number, given both contracts are with ee? Do we request a PAC from her old number or her new one?Please help a confus...

Resolved! 2nd attempt with new SIM

Hi there. I got a new phone which needed a different SIM as the old one didn't fit. Managed to eventually chat with a representative who after a long time issued an eSIM...it arrived, didn't work. I ordered a new physical SIM (both have individually ...

anniewat by • Investigator
  • 741 Views
  • 7 replies
  • 0 Helpful

Resolved! Moving number to EE

I have just ported my old number to EE but I have an active plan with EE with the number the SIM card gives you. If I change my number will I still have this plan or will I lose it? 

Emergency only calls

Moved frome tesco to EE, keeping okd number, had messages say all gone through & ready but still can't do out going calls Help needed as lots of hospital appointments 

SandiB17 by • Explorer
  • 450 Views
  • 3 replies
  • 1 Helpful

Resolved! Number lost on eSIM

I’m in Thailand, got a new phone in uk, iphone15, made my old sim an eSIM, got an eSIM package before I landed for Thailand, all good. Went to 7/11 as advised to get a Thai sim, they put it in my phone, and seem to have deleted my old number. Added o...

Resolved! Number porting

Hi there. I've recently switched from O2 to EE and kept my O2 number. That's all transferred over now. My temporary EE is still showing when I text family and friends via Samsung Chat despite the number saying its transferred over and verified etc. I...

JamesB527 by • Investigator
  • 865 Views
  • 7 replies
  • 4 Helpful
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