SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Forum Posts

Resolved! eSIM

Had a new iPhone, started transferring from my old phone to my new, eSIM accidentally gets deleted. Now I’m stuck as I work full time 10 hours a day all week so i can’t go to an EE store. Online I can’t use any of the methods to re activate or receiv...

Resolved! iPhone11 to 14

I am on a monthly sim only contract with EE. I currently have an iPhone 11.  I’ve just bought an iPhone 14 from my friend. To use this I now need to have an eSIM and no longer use my physical sim ? how do I go about this? Do I do it through my iPhone...

sjm750 by Contributor
  • 794 Views
  • 4 replies
  • 4 Helpful

Resolved! How long porting takes?

Just submitted porting request to bring number from Tesco to EE. In reply I received message saying porting will take place on 30/06. It's 3rd today so 4 weeks waiting?Is it normal? 

Tomazaki by Visitor
  • 563 Views
  • 1 replies
  • 2 Helpful

Resolved! Is it a scam?

I had a call from an 0800 number stating someone not from my area had requested a replacement sim, and they were calling as it may be fraudulent. I confirmed it wasn’t me, they send an MyEE message with a pin that I inputted into my phone and since t...

GLottie2 by Explorer
  • 628 Views
  • 2 replies
  • 3 Helpful

Resolved! Can my ex port their number

Is it possible for my ex to port their number to their new network and EE issue me with a new number for the contract? I have multiple lines on the one contract and but would prefer to finish the contract rather than have to pay an early termination ...

Resolved! Change Phones

Hello,From now on I would like to use phone B with my current EE account, what do I have to do?Just remove the EE SIM card from phone A and insert it into phone B and enter the EE PIN number?Phone B was used before, so do I have to do anything to pre...

off_ice by Investigator
  • 732 Views
  • 4 replies
  • 9 Helpful

Resolved! Moved to EE from Giff Gaff

Hello , I transferred my number from Giff Gaff. I received a text it was supposed to be completed within 2nd of June 6pm. I didn't receive any confirmation. I can make calls and send text with my old number on the EE SIM but I can't receive calls or ...

Jess3277 by Visitor
  • 566 Views
  • 1 replies
  • 2 Helpful