eSIM not transferring

[lilCAZ]

I’ve had the same issue, right when I needed to move eSIM to a new device.

Nobody can help either, and the app is down.

[Mod edit: add title]

[Linzi_H · Accepted solution]

Hi @lilCAZ 

Welcome to the Community. 

I hope you've managed to get this sorted out. If you still need further help with your eSIM, please contact our team directly.

Linzi