Physical sim old Phone new phone e sim

[DennisRodgers]

Hi EE team, I’m currently outside the UK.

My EE number is active on a physical SIM in my old phone.

My new iPhone is eSIM-only (no SIM tray).

The EE app and website only allow physical SIM replacement, and phone support routes to top-up only.

I need you to convert my physical SIM to an eSIM and issue a replacement eSIM / QR code so I can activate on my new iPhone.

[XRaySpeX · Accepted solution]

If you can only top-up you must be on PAYG. There are no eSIMs for PAYG. Hence you are only offered physical SIM replacements.

[bristolian]

And to add, swapping SIMs outside the UK comes with no guarantees. It can sometimes work, but the official process is to the effect of "make no promises" - and thus you should always be prepared to be offline until your return to the UK.