Hello

Adrian8011 · ‎12-01-2026

Hi I have change my phone and I had the e sim on the phone and when I reset the phone I lost the phone number also. I have been to the re shop and they cannot give me me a physical sim they said I have to pay the bill I have paid it and they still couldn’t give me a new sim card

Northerner · ‎12-01-2026

Hi @Adrian8011

Is your account in debt?

You can order a new SIM via this link: https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎12-01-2026

Hi @Adrian8011

Is your account in debt?

You can order a new SIM via this link: https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.