eSIM Setup

12383 · ‎11-01-2026

Im trying to set up my new E sim which I have the QR code for. I have scanned it and it says it will text me a code. However, because the eSIM is not set up I cant receive any texts for this confirmation code, nor can i ring EE, WIFI calling doesn't seem to work when contacting EE either. Any ideas as to how to set this up?

Rach_H · ‎11-01-2026

Hi @12383,

Welcome to the Community!

I'm sorry to hear about the trouble you're having setting up your eSIM. The QR code should make things straightforward, so it's disappointing to hear that this hasn't been the case.

The quickest way to get this resolved would be to pop into one of our stores with photo ID, and they can get this sorted, or you can give our team a call.

Rach

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Rach_H · ‎11-01-2026

Hi @12383,

Welcome to the Community!

I'm sorry to hear about the trouble you're having setting up your eSIM. The QR code should make things straightforward, so it's disappointing to hear that this hasn't been the case.

The quickest way to get this resolved would be to pop into one of our stores with photo ID, and they can get this sorted, or you can give our team a call.

Rach