Take EE to the court

[emil1975]

Hi if anyone has issue with Ee like me please join to make a group claim against Ee, my sim disconnected I can not call and receive calls, the advices are layers. Join with me to make a claim

[Peter_W]

Good morning @emil1975.

Thanks for reaching out to us on the Community. 

If you're experiencing issues with your calls and SIM, we would always recommend reaching out to our team first so we can look into getting this resolved from our end. 

From there, if we're unable to agree on an appropriate resolution, or if the complaint remains unresolved for more than 8 weeks, the next stage would be referring this to deadlock.

At this point you can take your case to the Communications Ombudsman for independent review, and they would make a ruling on the situation from there. 

You can find all the information you need on this process in our complaints code of practice. 

Peter

[garybs29]

@emil1975 what a great post, no actual idea of what your issue is just a "take to court" probably a complete overreaction like usual tbh

[Schockwave]

@emil1975 , are you on pay as you go? If so, have you read here about hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

[Chris_B]

@emil1975  do you have a faulty SIM card ? is there a network issue in your area ?  is your phone faulty ?  You need to check all of these before you make any such claims of I’m taking EE to court. 

Are you in or outside of the UK ?

[emil1975]

Hi my sim cart was disconnected without any notice I don’t have connection because of brainless Ee staff, I am getting signal lost over 1 year, Ee staff are not helpful even they are not trained. I checked everything and if you not sure you can stay away. I am doing my action after I have time think about my decision, please do not mess . Stay away
Sent from my iPhone

[Chris_B]

@emil1975   So you say you have a signal issue that’s been going on over a year.    Sounds like a phone or SIM card issue because EE have more than one mast that your device could connect too.    Any how,  if you device isn’t working how can you receive a text saying your number is going into hibernation because of lack of use,