So I’ve tried adding an extra line to EE (SIM only) for which I chose the eSIM option so that I may get an email and download the eSIM instantly, just like this EE info page said, since I needed data immediately.
I have had nothing but trouble doing this and wasted pretty much just under an hour with customer service that, tbh have been very helpful in my 10 years with EE but are now as clueless as toddlers in a university lecture.
I called them up to fix an issue in which EE thought to upgrade my existing line rather than ADD a line. The first lady promptly fixed that but then insisted that I had to WAIT for a physical SIM to be sent to me before I can download an eSIM. Obviously, I wasn’t happy with this as I needed data ASAP so she offered to direct me to the technical team for which I had no time at that moment as I had already wasted half an hour being on the phone with her.
When I did have time, I called them again explaining my situation and the lady this time said she could help me. Was on the phone again for another 20 minutes and what she basically did was cancel that new plan the lady put me on before and added it again, and she reassured me that I will get an email to download an eSIM. So I had waited a few hours and nothing. The second lady basically did the same thing as the first lady and there had been no eSIM sent to my email.
This problem is extremely infuriating since I had taken time off my day to get this sorted, waiting on holds and going through security questions twice for me to get an immediate eSIM so that I can use ASAP. They both failed to do this and I don’t understand why. I don’t see why it would be their fault, I can only comment on the incompetence of their manager and how the manager was not able to deal with the situation OR that the EE page on the screenshot is incorrect.
Can someone explain to me why I wasn’t able to immediately get an eSIM, and instead have to not only wait a few days but have EE basically waste paper, plastic, and resources just for me to get an eSIM? Which really defeats the purpose of the convenience of an eSIM…
Hi @Ali_A
@thanks but what next? I don’t need another physical sim, I need to change my current to eSIM. When I’m trying to add /buy another sim it says You are not eligible to buy another product. Why?
@Ali_A App Store does not suggest to update so I assume I have the latest app. I don’t even see SIM/eSIM, it is sim only. I have now physical SIM card and I need to convert it to eSIM for my new phone. How to do it without contacting 150?
this is all I see( look at screenshot)
Ok, I can’t find in the mobile app other tariffs apart from pay as you go. Where did you hide them? Very confusing interface tbh((( also when I tap get another sim it says I am not eligible, why?
