Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 14949 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 10670 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 83111 Views
  • 290 replies
  • 89 Helpful

Resolved! Roaming nonEU

Hi,My son is in canada for a week. I can't seem to activate his roaming despite him sending a message to 150. He can't access his WhatsApp messages. Being autistic he is having a bit of a melt down. What can I do?

MrsE53 by Visitor
  • 597 Views
  • 2 replies
  • 6 Helpful

Resolved! EE India roaming package

Travelling in few days to India. Enabled Roaming by texting 150.reply says all set for roaming in India.It’s reads text will be send when India, also it reads, ‘ You will not have access to mobile data unless you by a pass’how does it work, if the te...

TravelEE by Explorer
  • 1370 Views
  • 4 replies
  • 7 Helpful

Resolved! Roaming add-ons. How do they interact?

Ι have full roaming, roam in EU and Roam Further pass active in my new plan. Ηοw do these interact?In my previous plan I was able to use my allowance to call from/to US/EU while roaming and I asked for the same to be retained when I signed the new pl...

Elina_K by Valued Contributor
  • 3145 Views
  • 14 replies
  • 10 Helpful

Resolved! Roaming 7 day pass

Do I need Wi-Fi to get th 7 day roaming add on when I land?

Gaznessa by Visitor
  • 647 Views
  • 1 replies
  • 3 Helpful

Resolved! 7 Day Roaming Add On

Recently went to Rome with my Son for 4 days, his Data would not work so I did the 7 day unlimited Add On whilst there but it still no good and for the entirety of the time kept saying "Waiting".  Get home and after the 7 days got the text saying the...

CatOlley by Visitor
  • 846 Views
  • 2 replies
  • 2 Helpful

Roaming issues

I can't  phone 150 because I'm already in the country having followed the instructions several times and being told that I need to contact my account holder who's me and I have already set up roaming so now I'm stuck because I can't get hold of EE. 

I am roaming and was out of coverage

I am in another country. I Turned on roaming data at some point. It worked fine for a while but then suddenly stopped and i was kicked out of the network as well. I tried everything including converting my sim to an e-sim. But then when it didnt work...