Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 1293 Views
  • 4 replies
  • 16 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 32862 Views
  • 251 replies
  • 85 Helpful

I have data roaming add on but still can’t use my phone why is this?

Roaming in Germany

Hi  is me AmalI’m currently in Germany and would like to get one day data 

Amal5 by Visitor
  • 310 Views
  • 1 replies
  • 2 Helpful

No service at all in Madrid

I’ve been in Madrid for two days now and I don’t seem to have any service at all . What’s the problem 

Oz14 by Visitor
  • 284 Views
  • 2 replies
  • 3 Helpful

Resolved! Roaming for dummies

Hi,Apologies if this is answered elsewhere - guessing it is but I can't find it!I'm going to the EU and can roam for £2.50 per day. Could someone tell me when that daily charge will be applied? My intention is to keep mobile data off, unless I really...

Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 7323 Views
  • 7 replies
  • 2 Helpful

Data

How can I see prices for data add ons

Terr751 by Visitor
  • 286 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming Canada

I have read lots of helpful answers re Roaming in Canada.Before reading these I thought it would cost £25 for a Roam Abroad Pass which would give me a month and then I would cancel it on my return to avoid another monthly charge.BUT I now think the f...

Resolved! Personal HotSpot abroad (Canada)

We are travelling in Canada and neither my nor my wife’s hotspots will allow our kids to connect on hotspot. Anyone have any ideas on why not? Thanks so much. 

MarkH09 by Investigator
  • 587 Views
  • 7 replies
  • 2 Helpful

Resolved! EU roaming

Hi, My pay monthly contract indicates EU roaming as free within my billing information. I have updated my spend cap to £20.Is that all i need to do as when i check regarding roaming everything points to the daily charges or add ons.Thanks

Jimbo05 by Visitor
  • 855 Views
  • 1 replies
  • 2 Helpful

Resolved! Netgear Nighthawk M2 on EE Data SIM - Mobile Broadband Disconnected

Hi EveryoneI’ve been using a Netgear Nighthawk M2 with an unlimited data sim for the past couple of years and it has worked perfectly. A week ago it has decided not to connect to 4g and is constantly ‘searching’ and displays a message “Mobile Broadba...

DIYDave66 by Investigator
  • 2139 Views
  • 11 replies
  • 1 Helpful