Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 1955 Views
  • 4 replies
  • 17 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 36695 Views
  • 282 replies
  • 87 Helpful

Resolved! Confusion on Roam Abroad Pass

I am very confused, I have had a roam abroad pass on my account for 2 months now as I travel frequently. I recently just came back from Canada and the roam abroad pass was still active.I had hit FaceTime button on a Canadian number only to later real...

Resolved! Roaming issues

Currently in Cork Southern Ireland and a UK EE monthly payment and I cannot get network use, not able to use internet.

Walt65 by Visitor
  • 320 Views
  • 1 replies
  • 1 Helpful

No roaming data in Hungary

Hey, So I’m in Hungry and I am “connected” to 4G but nothing is loading. I have used my phone abroad multiple times, have a high spend cap, have changed from Vodaphone to Telekom, received the text message and restarted my phone multiple times…help? 

unable to call while roaming

I have the roaming addon for the month, and my data is working ok. None of my calls are connecting, just says call failed. I have increased my spending cap, but calls to the UK wont connect. I've turned on roaming settings, I can also not call usa nu...

thortain by Investigator
  • 788 Views
  • 14 replies
  • 7 Helpful

Resolved! Roaming

Cwmdu by Explorer
  • 444 Views
  • 4 replies
  • 5 Helpful

Call from NHS while in EU

Hello,Anyone got experience of being called from the NHS while abroad? I'm travelling to Switzerland shortly with my iphone when I'm due to receive a telephone consultation. I've set Roaming on  and plan to buy the £25 monthly roaming pass which I un...

ERose1 by Investigator
  • 456 Views
  • 6 replies
  • 3 Helpful

Data and calls in turkey

Hi I’m in turkey I have no data no calls no txted received or outgoing 

11Rr by Visitor
  • 319 Views
  • 1 replies
  • 1 Helpful

Resolved! No Mobile data in Slovenia

I've paid £25 for a monthly roaming pass. I'm in Slovenia with a good signal from Mobitel (automatically selected). My wife gets data on her 5G phone but I get nothing on my 4G phone. I've tried all the other networks - no luck. Any ideas?  The £25 a...

Roaming in St Lucia

I had pretty much the same question, and the page for St Lucia doesn't actually give the costs for roaming... https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/stlucia The EE website, however, indicated a daily charge of 'just' £6.74 a day...

EAB25 by Established Contributor
  • 1592 Views
  • 12 replies
  • 5 Helpful