Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 16869 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by • EE Community Support Team
  • 11814 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by • EE Knowledge Specialist
  • 86783 Views
  • 293 replies
  • 90 Helpful

Resolved! Roaming

Do i need my roaming on ir off whilst in spain? I know thetes a daily charge of £2 something per day....but ive just had my bill & its high...im on a sim only

Jujuprit by • Visitor
  • 577 Views
  • 2 replies
  • 4 Helpful

Resolved! Re: Roaming charges in Morocco

I also just encountered this on my holidays. EE is a rip off. I’m fortunate my contract expires August cancelling this sim free rolling contract ASAP.They charge me £324.70 for receiving calls whilst on holidays in Marakkesh.I wasn’t aware this was h...

Hakeem11 by • Investigator
  • 1762 Views
  • 5 replies
  • 10 Helpful

Resolved! Can't Make or Receive Calls

I'm in Norway and have roaming enabled with unlimited data and UK calls. Data services - email, internet - work well but I can't make or receive calls. What do I need to do to make phone calls?

Resolved! Options for keeping contract while in Australia

I am moving to Australia for approx 13 months. I am at the end of my EE pay monthly contract and can't seem to get a straight/the same answer from staff in store/online support.I don't mind paying monthly for a sim I don't use a lot, I just need some...

Lafp1 by • Visitor
  • 1293 Views
  • 1 replies
  • 3 Helpful

Roaming Issue in Serbia: Yettel Disconnect / H+ on MTS

Hi everyone,I'm currently abroad in Serbia and experiencing a very frustrating roaming issue with my EE line, and I'm hoping someone here might have some insights or have experienced something similar. EE Customer Service has been unable to resolve i...

getsimon by • Explorer
  • 3314 Views
  • 4 replies
  • 1 Helpful

Roaming

I'm in France. Paid for a roaming pass for 2 weeks. Can't make calls or send text messages so have no way of contacting EE to sort it out. Any ideas, there is no e mail address . Paid for something I can't use. Not at all amused.

Liz33rtd by • Explorer
  • 839 Views
  • 5 replies
  • 6 Helpful

Resolved! EE data for Greece

I have purchased Data for Greece for the month of June 2025.  £11.33.How do I check this?  I want to make sure we can use our mobiles whilst in Greece

af300506 by • Established Contributor
  • 1665 Views
  • 9 replies
  • 8 Helpful

Resolved! EU Roaming

Hi,I’m going on holiday to Greece for two weeks and have a question about roaming charges. I’ve seen that there’s a daily roaming charge of £2.59, or an alternative option of £15 per week. Since I won’t need to use my phone every day, the daily charg...

Roaming billing woes

During May this year I had a week in Lanzarote with my family. Three of us have sim only contracts all under one account, the other person also happened to be an ee customer. Before arriving in Lanzarote, I increased the spend cap from £0 to £20, to ...

Bilbo42 by • Contributor
  • 1123 Views
  • 2 replies
  • 0 Helpful

Issue with phone

Same issue with both mine and my wife's phone, EE clueless and unhelpful. Time to look for a new provider.