Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 8092 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6978 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 64290 Views
  • 290 replies
  • 89 Helpful

Resolved! EU Roaming add on - inability to buy

Im in Italy for three months and have just recieved my first bill. I have been charged the £2.47.  a day and decide i would rather try and find a monthly roaming add on rather than stack up a large bill to use my phone as normal. This it seems is imp...

No network in Vienna

I am currently in Vienna and have no network signal. I have restarted my phone, turned roaming on/off (I have used this phone abroad before), manually selected a network but nothing. My husband who is also on ee has full signal. I have contacted ee u...

LisaJ08 by Investigator
  • 564 Views
  • 4 replies
  • 9 Helpful

Can’t receive text or send text messages

Hello,I am abroad in Hungary, I did not have issues like this before. I can’t receive calls from anybody or I can not text back. I can make calls with no problem. When someone calls me it says this person is currently unavailable. Tried to contact wi...

Gliba by Investigator
  • 1067 Views
  • 14 replies
  • 12 Helpful

Abroad in the US, can't call or text 150

I'm abroad in the States and I have a contract with EE that includes roaming. I am able to use data but I can't send or receive texts or calls, including to 150. I have tried turning the phone on and off, as well as switching the network selection. 

Resolved! Roaming Add-on's confusion

HiI'm currently on a contract with EE thats ended (been on it over 2.5 yrs) and I'm looking at switching to a different plan. I currently have 3 added bonus' and one of them is Roam Abroad Pass but I can't find what actual countries that includes, it...

Cancelled EU roaming add on by mistake

HiI cancelled a eu roaming add on, which will now expire at the end of my billing cycle. I assume I can start it again afterwards (offer hasn't expired). That add on is still free? I realised for a brief trip I can turn data roaming off whilst aboard...

longworn by Investigator
  • 778 Views
  • 6 replies
  • 6 Helpful

Charges from Morocco

Hi Bristolian. We are going to Morocco this weekend and i intend to buy an e-sim data package(not from EE) do you know what will happen re charges if i make calls using Whatsapp calling and using the third party data e-sim ?   cheers  

--77 by Explorer
  • 630 Views
  • 6 replies
  • 6 Helpful

Resolved! Receiving SMS whilst roaming USA

Hi, I'm traveling to the USA from the 3rd of April to the 21st of April.My options for roaming would be £25 for seven days access. £75 for my total trip is unfortunately out of my budget, so I was going to get an E SIM and make WhatsApp calls or mess...

Alpachal by Investigator
  • 1428 Views
  • 4 replies
  • 7 Helpful