Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 10560 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 8244 Views
  • 4 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 71368 Views
  • 290 replies
  • 89 Helpful

Resolved! Accessing a human being in customer services

Is it possible to access a human being in customer services?  If so, how? when I call the customer services numbers i only receive a voicemessage and lots of text messages.  I need to talk to an actual human.  How can I achieve this?  

sarah612 by Explorer
  • 648 Views
  • 3 replies
  • 6 Helpful

Resolved! Roaming data

My contract ran out in 2017, but I get roaming free because I had said contract before 2017. If I upgrade my contract will I loose my free roaming whilst abroad? 

Resolved! No idea what they are on about

Thanks for making it simple and clear. Do I have EU roaming now or not ?Better log in to check.. oh thanks EE. Not sure how you can be any more useless... 

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Resolved! Roaming in Turkey

Hello, I will be travelling to Turkey on 18th May for a week and will need to purchase the £25 bolt on to use my data. Do I need to do anything to activate this before I leave the UK? Also, I have an extra sim card on my account for my 9 year old son...

sophiet2 by Investigator
  • 2741 Views
  • 6 replies
  • 16 Helpful

Resolved! Roaming USA

Just want to upload 2 photos on arrival in USA to security. I think I understand that I will need £5 for the day to roam. Once the plane has arrived is it immediate that the choice of roaming plan will show and is it immediate or is there a delay. I ...

LS555 by Explorer
  • 812 Views
  • 5 replies
  • 0 Helpful

Can I use EE sim in France?

I'm using a £15 subscription pack. If I get to France, does it automatically roam? Or does EE text me?

Roaming EU

So EE, already you were taking the ____, now you’ve gone that bit further, so I have the top contract, sim only, £41 a month, unlimited data, you now ask, for £15 a week to use my data abroad, (France) and it’s capped at 50gb for the whole month, I h...

ACTUALLY URGENT!! - Roaming in China

This is an urgent request for help, serious answers only please.My son is onboard a container ship bound for Shanghai due to dock on 28th April.He is disembarking for emergency repatriation to the UK.He needs access to mobile calls using his EE SIM o...