Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 5821 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6092 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 57637 Views
  • 290 replies
  • 89 Helpful

Roaming USA

Hi,I’m in the US and my phones not working. I use it a fair bit in the US (6-10 times per year) without any issue normally and I have a Roam Further Pass that expires on 8 March 2025.I’m getting an error message when I try to do anything that says I’...

TS2386 by Visitor
  • 431 Views
  • 1 replies
  • 0 Helpful

Resolved! Just got to the USA and my phone won't join any mobile network

Can't contact EE apart from via this forum, as there is no live chat etc, they aren't on whatsapp, and my EE app has updated and wants to log me in and send me a text to verify my mobile number ! So I'm stuck.  Can anyone from EE help please?I'm sure...

maka74 by Explorer
  • 469 Views
  • 4 replies
  • 2 Helpful

Resolved! Roam further pass

Hi, I have a roam further pass and I am going to Cape Verde, does this cover me to use my phone there? 

Hushboy by Visitor
  • 436 Views
  • 1 replies
  • 3 Helpful

Abroad

hi there, I'm in France right now & I cant make or receive any call can you please check my account

Seb45 by Visitor
  • 348 Views
  • 2 replies
  • 6 Helpful

Resolved! 5 weeks in Australia - best option?

I have just arrived in Australia and will be here for 5 weeks using my EE UK number. I’m currently using the Travel Data pass for £8.45/day however this will tally up to £287 if I use it every day (which is likely). Is there a cheaper option? I keep ...

CosmoAsh by Visitor
  • 429 Views
  • 2 replies
  • 2 Helpful

Resolved! EU Roaming pass

Can I still buy the monthly EU roaming pass? Can not seem to be able too, thanks

DazN1972 by Investigator
  • 922 Views
  • 2 replies
  • 1 Helpful

Resolved! Data in Australia

My daughter is in Australia she’s just brought her 2nd 7 day pass but cany use WhatsApp or message still , maybe she’s out of data is there a way to add data? 

Resolved! Charges abroad

In September last year, we travelled to the U.S.  I purchased the full roaming pass enabling me to use my phone abroad. I have full unlimited data and minute and call allowances whilst in the U.K. Please correct me if I'm wrong, but aren't I supposed...

Ronnie661 by Investigator
  • 581 Views
  • 5 replies
  • 3 Helpful

Resolved! Going abroad

Hi my grandsons are on my family sim.they have gone abroad.  I couldn’t get to speak to anyone at EE but I read they have to respond to a text when they reach Austria.  I also read it was £2.47 a day or £15 a week.  I’m unsure how I buy the £15 a wee...