Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 16324 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 11496 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 85508 Views
  • 290 replies
  • 89 Helpful

US data roaming

Hello,I am trying to switch to my US data roaming add on however I can’t see this on my account and I am having trouble logging into my account on the app.

Roaming

Why am I being charged for roaming when I have it included as an add-on for free on my account? 

Weightman by Investigator
  • 645 Views
  • 5 replies
  • 1 Helpful

Resolved! roaming in france

My son is going to france with school end of the month, can i add the roaming pass from my end as he isnt the sharpest tool in the box and it says you get a welcome text when you enter the country but dont think he will know what to do with it

elainebb by Visitor
  • 614 Views
  • 1 replies
  • 3 Helpful

Unable to receive calls abroad but can send and receive texts

 can't believe there's not an easier way of speaking to someone at EE... 150 just takes you to an automated service. all I want to know is why my mother is abroad, she's able to send and receive texts but cannot receive or make calls. while she's awa...

Resolved! Roaming Data and gifting

Good morning I'll be going abroad soon with my partner. Both of our phones are on the same account. Can one of us purchase an unlimited roaming data add on, and then gift roaming data to the other phone? Or do we both need individual add ons? 

Upgrading to "no-charge EU Roaming"

Mobile carriers in the United Kingdom have no legal obligation to provide free roaming since 31 January 2020. I have been looking at ways to bypass this in recent months while staying with EE - I believe that I have found a plan to allow me to roam i...

Resolved! Roaming Bolton

Do. I need to turn on mobile data to use bolt on calls and data 

Sww1975 by Visitor
  • 506 Views
  • 1 replies
  • 1 Helpful

Roaming

Some information seems conflicting so I want to check please on roaming in Montenegro.  The phone is on my contract but my son is in Montenegro for a few days and struggling to get a roaming package.  We didn't sort anything before he left.  He recei...

GN1968 by Investigator
  • 4595 Views
  • 9 replies
  • 12 Helpful

no signal abroad

I landed in spain 2 days ago, I have a roaming pass on my plan which should mean i can have data however since landing i have no signal, have read through this page tried everything, rang ee and said everything should work however nothing is working....