Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 6803 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 6466 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 62515 Views
  • 290 replies
  • 89 Helpful

Resolved! Gibraltar

Hi. My European unlimited data and call package doesn't  seem to cover Gibraltar. Does anyone know what the situation is?

JohnF65 by Investigator
  • 1023 Views
  • 6 replies
  • 8 Helpful

Resolved! Travelling to the US

I was hoping someone could help as I'm getting a bit confused.I'm travelling to the US in 2 weeks time and I'm trying to wrap my head around the process.It is a case of texting ROAMING to 150 before I go then I'll get an automated text when I land in...

HELP - Roaming not working properly!

I am in Amsterdam.  Data and incoming SMS are working.  Calls outgoing and incoming do not work, neither do outgoing SMS.I have tried an old Giffgaff SIM which worked perfectly well till it ran out of credit. I have a Spanish SIM which also works. Ro...

All calls blocked abroad

All calls have been blocked while abroad. I can't even call 150.I am on pay as you go and still have credit. How can unblock my number?Thanks

Eeuser_ by Investigator
  • 965 Views
  • 10 replies
  • 9 Helpful

Resolved! Roaming refresh/Free roaming removal - Full Works Plan (after Aug 2024)

I am looking to update my sim-only deal to one of the new Full Works plans. Roaming is important to me, I also need to be able to roam in the USA. I currently have the roam abroad/further pass as a free inclusive extra (2023 all rounder tariff) so I ...

Chelsea130 by Established Contributor
  • 11627 Views
  • 61 replies
  • 21 Helpful

Lost UK phone in Portugal

I have lost my UK phone in Portugal and the EE help number given just has a Portuguese message on which isn't really helping. Any ideas how I can block my SIM and get a new one issued? Can't believe it's this difficult to reach someone from EE to ass...

EE sold me a lie.

I live in USA but have a business in the UK.I was told that making and receiving calls in USA would not be a problem. This is simply not true. And can you get in touch with this shower from USA? Not a chance. Next trip back to UK I swop provider. Jok...

EEPoor by Explorer
  • 474 Views
  • 3 replies
  • 4 Helpful