Upgrade issue,

[Re31]

Hi, I just upgraded to a sim-only plan which was advertised as 50gb data and included EU roaming, however when I got the contract email it doesn't mention the EU roaming inclusion and mentions roaming charges. 

Has anyone else had this? I am worried I have just lost my roaming allowance 

[Northerner]

Hi @Re31 

Best calling EE CS on 150 and clarifying the situation. 

There is no account access on these forums.

Thanks 

[Michael_D]

Hi @Re31 

Thanks for coming to the community.

What was the name of the plan you took? While I can't see the account, I can check what would be included in the plan.

Michael

[Re31]

Your plan

SIM R 50GB 24m £14 R

[Michael_D · Accepted solution]

Thanks @Re31.

Only our Essentials Plus, All Rounder or Full Works plans would include EU roaming in them.

If the new plan has started, you can text Roaming to 150 or head to our roaming calculator in the EE app to see what you plan would cover.

Michael

[XRaySpeX]

What is the name of your SIM plan? Essentials Plus, All Rounder & Full Works plans all include EU Roaming.