Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 3554 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 43412 Views
  • 290 replies
  • 89 Helpful

Resolved! Use age in the USA

I have an SE2020 Iphone 256gb, five years old. As an "oldie" (ME) not very up to date with tech etc. I am going to the USA in May this year, do I need to do anything to my phone for outgoing and incoming use age ?Any help greatly appreciated!!

CBBT by Investigator
  • 227 Views
  • 6 replies
  • 3 Helpful

Roaming in Australia

Sorry to reply of the back of this thread but we have the same issue, we have pay monthly sim only currently can't text 150.  We activated the roaming pass yesterday in Australia but still no calls can be made, logged into the account on the laptop c...

JRCR by Investigator
  • 378 Views
  • 13 replies
  • 2 Helpful

Resolved! Changes to roam abroad

Hi,I received a message from EE saying there are changes to the roaming and they are moving me in roam EU automatically. When logging into the app, it still says I have Roam abroad which is both the EU and ROW. Does this mean that I can use my data i...

RMee2 by Visitor
  • 264 Views
  • 1 replies
  • 1 Helpful

Roaming not working

I have an iPhone 16 and workin Canada I have roaming but cannot make calls to normal phones. I have tried for almost 30 minutes to speak to a real person at EE and cannot get past the merry go round of press this and press that and we have sent you a...

Can't call from abroad

Help, I am in Australia with roaming and data packs with a good signal but can't call or text. Have text Roaming to 150 but just get a message about spend cap preventing text from being answered.  Any ideas as I need to call a doctor! Thanks.

Resolved! Ee roaming

Received text for free ee roaming text came from 111 stated free roaming for house so I have two accounts should this be added to both? Thanks

lbooton by Explorer
  • 199 Views
  • 5 replies
  • 7 Helpful

Using my Smart Benefit Roam Abroad Pass

My package has a Roam Aboard Pass as part of my smart benefits and I would like to use it for a trip to Oz but cannot find anywhere whether that is possible or how I do it

Re: It's impossible to speak with a human at EE.

I am abroad, i have full roam, but not Sri Lanka, so not that "full". bought a 24 hour pass, hasnt activated, Cant get help over chat because this is a "technical" issue and requires a human. Call 150, get sent a text that promises a speedy resolutio...

Resolved! Roaming Pass ROW in Canada

I am currently on an all rounder plan and using my inclusive extra for TNT Sport. I’m going to Canada next week and wanted to know if I can just text “ROAMING” to 150, pay £25 and then use my UK allowances for calls, text and data in Canada?