Mobile Services

Learn about and share tips on our network and the services we provide. Search for a topic or ask a new question.

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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

6975 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2028 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

3769 Posts

Activity in Mobile Services

Data usage abroad

I’m on holiday in France and I’m aware that there is a data cap of 50gb. I’m conscious that I don’t want to go over this limit, but I don’t know where to check how much I’ve used. I’m sure there used to be a place on the website where I could keep a ...

pwdebb by Explorer
  • 0 Views
  • 0 replies
  • 0 Helpful

Resolved! My calls and texts are from different numbers.

I recently ported my number to EE. When I make phone calls, it's from my number which I ported over, but when I send texts they come from a different number. People can only reply to texts on that number as well. If they phone it, it doesn't work. Do...

bluep by Explorer
  • 234 Views
  • 5 replies
  • 1 Helpful

4G Mobile Data poor performance 3G fine until switch off

Having slow problems when in TA23 0TJ  used to use 3G which has been fine but switch off now, the 4G problem has gone back years and reported I also had multiple different devices all the same with slow speeds mostly maximum signal one also capable o...

andydaws by Investigator
  • 5 Views
  • 0 replies
  • 0 Helpful

Poor data speeds on 4G

Mlwe have four EE handsets in our household, each on a contract. All four have been experiencing slow mobile data speeds. The phones each state 4G in the info bar at the top of the screen but the speed is temperamental at best.  As an example, I keep...

TomH1 by Explorer
  • 3964 Views
  • 7 replies
  • 11 Helpful

Problems activating sim

Hi, I seem to be going around in circles trying to activate a physical sim after unsuccessful attempt at trying to swap my iPhone 11 to iPhone 13. about a month ago I got a new iPhone 13 and when transferring to it from my old iPhone 11 it asked if I...

MW25 by Explorer
  • 942 Views
  • 14 replies
  • 2 Helpful

Mobile router

So, I've just had delivered a new EE mobile router 5G +sim £35 a month, the download speed is Atrocious, barely half a maps.My phone is better on 4G, trying to watch movies on a tablet is a joke.Why such a poor speed? Any answers please.