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Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

7087 Posts

Mobile Data

A place to ask questions and share tips about using mobile data.

2069 Posts

SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

3872 Posts

Activity in Mobile Services

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Signal and 4G/5G Disappeared

For some reason, one of the phones on my account has stopped connecting to the EE network and 4G/5G. The last two weeks have been a nightmare. The phone shows there is a strong signal, but when I try to make or take a call, it says I am not connected...

Dan1O by • Explorer
  • 7 Views
  • 2 replies
  • 0 Helpful

Data/Signal issues with Iphone 15 Pro

Hi Everyone,So I have never had signal issues with EE or my iPhones for over 10 years. I had to get a new one just before Christmas, so I went from iPhone 11 Pro to 15 Pro. I have never had any issues with my 11 Pro, I absolutely loved it, the signal...

No signal in laos

Hello, I am currently travelling asia and have changed to pay as you go to keep my number as I need it for business reasons. I have put my sim in (currently in laos) and no mobile network comes up. I need to send a text every 3 months to keep my numb...

sammygj by • Visitor
  • 13 Views
  • 1 replies
  • 1 Helpful

Calls ending instantly

I cannot make calls out for some reason not even to EE. I called to upgrade my package on tuesday and ever since then my calls end instantly when trying to make outbound calls. They dont even ring just say call ended. I am not abroad and have perfect...

Resolved! Sim swap

I have lost my SIM so I ordered a replacement. Came today I put it inside the phone and I have no signal. Iv tried everything and it won't work. No I haven't changed phones or anything else the replacement SIM just says no signal whatever I do

SIM card activation

First SIM went missing in the post; second SIM card had a different number, not the phone number it told me it should be, wasn't getting signal tho at some point got five random texts that were obviously for someone else.So third SIM received, trying...

FedUEE by • Investigator
  • 2454 Views
  • 5 replies
  • 2 Helpful

Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

BM_Rob by • Investigator
  • 347 Views
  • 4 replies
  • 1 Helpful

WiFi Calling

Hi all,I've got WiFi Calling enabled on my phone, EE SIM, iPhone 12.I'm just not convinced it's actually working. I keep having calls drop and poor reception and if I look at network traffic on my router there is nothing obvious that stands out as Wi...

Fainbrog by • Investigator
  • 511 Views
  • 11 replies
  • 3 Helpful

Resolved! Can't activate eSim

Hi there, Had this problem a few weeks ago with a friend but fixed it by going to the EE store.  Now same issue for my parents, put a new EE sim in the phone and then created an eSim via the app.  Downloads fine, but then when sending the text with a...

_MrR_ by • Prodigious Contributor
  • 18204 Views
  • 24 replies
  • 10 Helpful
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