Ee roaming

lbooton · ‎14-04-2025

Received text for free ee roaming text came from 111 stated free roaming for house so I have two accounts should this be added to both? Thanks

Alex_H · ‎15-04-2025

@lbooton If the text is from 1111 then it will be legitimate. However text offers like this will usually be specifically for the number that is being sent the text not every number on your account.

I believe the phrasing used in the text for this offer was "want EU roaming, on the house?" which just means the roaming will be free, not that it is for your household. Is this what your text said? Feel free to post a screenshot of the text if you would like.

Alex

View solution in original post

Schockwave · ‎14-04-2025

Hello @lbooton ,

Welcome to the community,

Roaming is when you are abroad, not in the UK, that does look like a scam to me, as you are not roaming when in the `UK.

111 is not an EE number either.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎14-04-2025

Each no. will have its own roaming capabilities depending on plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Alex_H · ‎14-04-2025

Hi @lbooton,

Welcome to the EE Community

Did you mean the text came from 1111? As we have been sending out promotional texts from that number with regards to roaming.

Alex

lbooton · ‎15-04-2025

Yes sorry the 1111 all plans are in my name and stated while house thanks

Alex_H · ‎15-04-2025

@lbooton If the text is from 1111 then it will be legitimate. However text offers like this will usually be specifically for the number that is being sent the text not every number on your account.

I believe the phrasing used in the text for this offer was "want EU roaming, on the house?" which just means the roaming will be free, not that it is for your household. Is this what your text said? Feel free to post a screenshot of the text if you would like.

Alex