Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 11089 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 8679 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 74299 Views
  • 290 replies
  • 89 Helpful

Resolved! Travel Pass Renewal in Australia

Hi all. I am in Australia and I want to use my UK data allowance.When I landed I received a text inviting me to buy a Zone 1 Travel Pass to access my data, and I purchased a 1 week pass. I received another text when it expired but it does not contain...

No contact available

I have tried to contact the support through call but the call don't gets connectedI am sending message to 150 but it doesn't gets through like Amazon ebay WhatsappThe problem is that I am unable to receive otp from websites either like Amazon ebay Wh...

Change your policy on roaming charges

We travel every year to Australia and Barbados to see family and the EE roaming charges are so ridiculous as to just ignore. We buy an e-sim for every trip at a fraction of the cost of EE. Holafly or Amaysim are just so much better value. The only ha...

Bosun1955 by Investigator
  • 308 Views
  • 3 replies
  • 3 Helpful

Resolved! Very expensive doorstops...

My husband and I are currently abroad - outside the EU - and both our EE mobiles have been turned into very expensive doorstops!!!We did everything we could find - which wasn't much information! - to set up our phones for 'Roaming' abroad before leav...

Resolved! Two sims

Im currently in US with an e-sim (just recently added)for my US number and a physical sim in my phone for my UK number, I can receive messages to my UK number but when my husband calls me on my UK number it says unavailable?? I think it might be be a...

Linda3011 by Investigator
  • 292 Views
  • 4 replies
  • 2 Helpful

Resolved! Multi Country Roaming

HiWe are travelling to Spain next week, then USA End March and South Africa in September.  Do we need to get a new Roaming Package every time or is there a Multi Trip Roaming Pass?Thanks

Cannot active hotspot while abroad

Hi, I’m hoping someone can help with a hotspot issue while roaming. I’m an EE contract customer currently using a Zone 2 roaming pass. Mobile data works fine while roaming (LTE connection active, data browsing normal), but mobile hotspot will not ena...

chroos by Investigator
  • 1342 Views
  • 6 replies
  • 4 Helpful

Issues with Roaming Coverage

I know this issue was reported a while ago, but after travelling to several European countries recently, I’ve consistently struggled to get any mobile coverage at all — not just data. In some cases, I couldn’t connect to any local network. I also hav...

MSow by Visitor
  • 267 Views
  • 2 replies
  • 0 Helpful

Time to leave EE

No ability to link accounts. Cannot sort SIM. Planning a trip to New York and I cannot even sort my overseas connection. I have been with EE since orange. But the service has consistently worsened. The app is always failing, if it works at all. I hat...