Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 9801 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 7884 Views
  • 4 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 68848 Views
  • 290 replies
  • 89 Helpful

Resolved! Living Abroad

I've been living abroad in South Korea for 2 years now, but I still keep my UK SIM and phone number (for return visits). I got a message the other day saying that I could lose my number if I don't send a valid text message at some point in the near f...

Resolved! Roaming Pass Absolutely Needed to Roam in Kazakhstan?

I just got through to Customer Care (I am on a plan with EE UK and not receiving any incoming voice calls while in Kazakhstan though SMS seems to work fine). Advice I got is that without a paid Roaming Pass I cannot even receive calls.I wonder how ac...

AlmasUK by Explorer
  • 1085 Views
  • 8 replies
  • 9 Helpful

No Internet connection in USA

My sim only contract included free roaming in the usa i have had the same contract for many years that has worked well but on this current visit I am told I have to purchase an add on.

DaveDan by Visitor
  • 820 Views
  • 1 replies
  • 2 Helpful

Resolved! Disabling voicemail abroad

Hi Katie, is it possible to do this without calling in? I'm abroad and heard that receiving voicemails (not even checking them) will cost money, so I want to turn off voicemail completely, but calling in to achieve this also sounds costly (as it's an...

Resolved! Roaming enabled and working excepts for calls. Can't even phone EE!!!

I am in Madeira. Both my husband and I are EE customers and both have roaming. The phone has no problem with data and I can use Google maps and browse the internet, use WhatsApp etc but the phone will not receive calls or allow me to make them. This ...

Gigi76 by Explorer
  • 1369 Views
  • 14 replies
  • 0 Helpful

Roaming issues in Barbados

We are on holiday in barbados and have purchased the 23hr zone 3 pass daily but have been unable to make or receive calls. EE has connected to Digicell and when trying manually to connect to another provider such as Flow it doesn't work at all or it ...

bayergold by Investigator
  • 1178 Views
  • 6 replies
  • 0 Helpful

Resolved! Roaming

Trying to buy roaming 

Ang58 by Explorer
  • 962 Views
  • 4 replies
  • 1 Helpful

Resolved! Can’t make calls in Australia

Hi,Read a couple of posts about people with the same problem. I’ve tried Telstar, turning off and on but still can’t make calls to the UK. I can call Australian numbers.any idea what else I can try? I’ve registered for the passportcheersrob

RobL1511 by Explorer
  • 1010 Views
  • 4 replies
  • 1 Helpful