Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 741 Views
  • 0 replies
  • 12 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 28876 Views
  • 241 replies
  • 72 Helpful

Using an Esim in Japan

I am going to Japan soon and it will be cheaper (and more data) for me to get an E-sim rather than use the roaming package available from EE.My questions are, Do I need to do anything outside of adding an E-sim on to my phone to get it to work?Do I n...

Resolved! Using phone like at home while in eu

I'm having trouble accessing my account here in tenerife. Ran out of codes they can send, not able to telephone ee all numbers I gave called are not connecting. Couple hours today trying and more time other days. From what I've read all I need to do ...

Resolved! Pass roaming Zona 1

Hi! how can I activate roaming for 7 days in Turkey?... thank you 

Birca by Visitor
  • 121 Views
  • 2 replies
  • 5 Helpful

Resolved! Data roaming

My phone settings don’t have data roaming option come up I am travelling to Ireland and need my phone to work but it doesn’t give me an option to turn it on 

Mia133 by Visitor
  • 126 Views
  • 1 replies
  • 3 Helpful

Unable to make calls

Whilst travelling in Australia, I've used up all my roaming data (which is fine - as I'm connected to Wifi most of the time) but I can't make cellular calls, I receive a message saying "sorry this service is not available".Anyone know how I can resol...

SFHL1939 by Visitor
  • 111 Views
  • 1 replies
  • 2 Helpful

Problems Roaming in Martinique - can NOT make local calls!

I had the same problem apparently reported by others when roaming from the UK to Martinique (this February 2025). Using a Samsung S9 and also on a Samsung S20.  Dialling a local number, even with adding the 596 country code (for Martinique) defaulted...

PeterBkr by Explorer
  • 121 Views
  • 2 replies
  • 1 Helpful

Can't call from Switzerland

Yes, we have the same problem.  Currently roaming on Swisscom.  We get the number unobtainable noise and a message in German saying that 'this number cannot receive calls'.  We have it on 2 different EE sims.  Both have always worked in the past. [Mo...

Urgent: Link to get a 7 day Europe zone pass not working in France

Hi guys, I just landed in Paris. I got a text from ee giving me the option to purchase a seven day Europe zone pass but the link does not work:http://add-on.ee.co.ukI then called ee on +447953966250 to speak to someone and the recorded message send m...

Narada by Explorer
  • 198 Views
  • 3 replies
  • 3 Helpful

calls not going through

I'm in Vienna and cant  make any outgoing calls since yesterday. Says the person is out of coverage area and been getting the same  response from the callers who try to make the inbound calls. Pls helpp...... 

le2325 by Visitor
  • 109 Views
  • 1 replies
  • 1 Helpful

Roaming in Somalia

I've been trying to make it work with no joy. EE say they have roaming in Somalia but they actually do not. When I asked them what network they just said try any (clueless) My roaming worked in Kenya, Turkey, Egypt so it is not an issue of it being a...

ahmed_86 by Visitor
  • 123 Views
  • 1 replies
  • 0 Helpful