Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 16982 Views
  • 2 replies
  • 13 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by • EE Community Support Team
  • 11874 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by • EE Knowledge Specialist
  • 87706 Views
  • 293 replies
  • 90 Helpful

EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by • EE Community Support Team
  • 16982 Views
  • 2 replies
  • 13 Helpful

Resolved! Roaming

Hello, I've got a 30day rolling sim....on the basic package and about to go abroad. I want to up my plan (as I was told I could) and manage it on the app. I can't find how to do that. Anyone any ideas? It's only giving me the option to buy a 14day pa...

Plus4 by • Explorer
  • 190 Views
  • 3 replies
  • 0 Helpful

Resolved! Using PAYG in Australia

Hello I have just switched to PAYG while in Australia now I am not receiving any calls from the UK text or calls. When people try and call they get service unavailable. I am also not able to ring out.I have just topped up and this credit is showing o...

Resolved! ROAMING SCAM

I AM ABSOLUTELY DISAPPOINTED AND DISGUSTED BY EE. I WOULD LIKE MY ACCOUNT TO HAVE THE ROAMING AS DISCUSSED ON FRIDAY 10th JULY 2026 WITH CUSTOMER SERVICE TO BE GRANTED MY TÜRKIYE ROAMING. I HAVE CALLED UP CUSTOMER SERVICE (CS) TO DISCUSS THIS MATTER ...

AMese by • Visitor
  • 419 Views
  • 4 replies
  • 4 Helpful

Roaming

I'm going to Cyprus soon, and am a bit unsure whether I need roaming.  The hotel will have wifi.  I wont be making any calls or sending any texts when I'm not at the hotel. I will however be using wifi when  not at the hotel.  Will I need roaming?  T...

mar68 by • Visitor
  • 852 Views
  • 5 replies
  • 2 Helpful

Resolved! Roaming in Europe

Hi.  I'm going to be travelling to Europe soon - multiple countries. Is there one Roaming pass which will cover me for all countries with one purchase?  The site takes me to the Roaming page, but only allows me to put in one country into the search. ...

dasmac by • Investigator
  • 2196 Views
  • 7 replies
  • 11 Helpful

Mobile Network State - Disconnected

Currently in the USA with a 7 day roaming pass. I've tried everything to dial out but to no avail. I've got a dental issue and need to contact my insurance. Android phone saying mobile network state disconnected. I switched flight mode on/off. Checke...