Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 5320 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 5960 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 55322 Views
  • 290 replies
  • 89 Helpful

Not able to open http://add-on.ee.co.uk/ outside uk

To purchase roaming packages, EE requires you to be outside the UK and then use the link http://add-on.ee.co.uk. However, I can’t open this link (everything else works fine), and I’ve checked with friends.  it doesn’t work outside the UK for me, even...

Data abroard

Hiya I clicked a link you guys sent to pay to use my date abroad in the USA but the data isn’t working 

Josh199 by Visitor
  • 180 Views
  • 1 replies
  • 1 Helpful

Resolved! Traveling between Canada and America

Hi folks. I am traveling to Canada for 4 days then to America on the 4th day for a further 8 days then traveling back to Canada on the 8th day. Do I need to enable roaming for Canada and America or is there a North American option? 

ashleygt by Visitor
  • 205 Views
  • 2 replies
  • 2 Helpful

Resolved! not receiving OTP

I m also not receiving OTP on my EE SIM. I tried to switch network carrier but this does not help. Still stuck. Anybody help please, Appreciated  [mod edit: added title as post moved to own thread and no title showing]

Resolved! Abroad

I have a monthly unlimited calls, texts and data plan. Why do I have to pay extra for a two week trip to Portugal?

2 months in Spain

Hi I’m going to Spain for 2 months.  Does anyone know the cheapest option to access my Data?

Paul3921 by Visitor
  • 959 Views
  • 2 replies
  • 2 Helpful

Contact EE

I am out of EU and my pay as you go SIM doesn't work. I can't make a call or send a message. The chat option on the web doesn't work and I have no chat option on the App. I need to fix my connection issue before 3 months end which my sim card will be...

BehzadG1 by Visitor
  • 184 Views
  • 3 replies
  • 6 Helpful