Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 10476 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 8197 Views
  • 4 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 71031 Views
  • 290 replies
  • 89 Helpful

Resolved! Texting when abroad

HiI'm currently in Australia for a couple of weeks, I have my cellular data switched off and my roaming, but I have recieved a couple of Texts. Would these have been recieved using WiFi?I don't want to get any charges, and trying to use app is useles...

S1monJohn by Investigator
  • 363 Views
  • 3 replies
  • 3 Helpful

Resolved! Travelling to Sri Lanka

Hi all, I am travelling to Sri lanka for 30 days. The only roaming package appear to be able to find on the EE website is £7.50 for 24 hours which is ridiculously expensive and means I have to buy on a daily basis. Is there no availability of a month...

Resolved! OTP - Tortology

I am overseas and trying to go to APP to get Roaming.BUT it is giving me a OTP to my phone in UK.BUt I am not in the UK. I am overseas AND my phone is not YET working.Any ideas how I get out of this silly loop. It would be nice if EE gave an option t...

Resolved! Full roaming add on

I have a full roaming add on.  I can’t find any more details about what this includes but I have been travelling between Spain and France and I am being charged.  How do I find out what is included? I have added a spend cap but this is near the limit...

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Resolved! Roaming Confusion

Hello, I'm not the best at finding information on the EE website and would be really grateful if somebody could provide me with a simple answer with regards Roaming charges.My SIM Only contract has just expired, I had an add-on I could change once a ...

ed83 by Explorer
  • 996 Views
  • 1 replies
  • 2 Helpful

Voucher

My SIM is in Pakistan, it is from the UK. I bought a new one and there is no load on it, nor is the signal coming properly, and the voucher is not being activated. The load is not being activated.

Noman5 by Visitor
  • 195 Views
  • 2 replies
  • 5 Helpful

Resolved! Roaming in Ecuador

I am travelling to Ecuador shortly and know that I can buy a 7 day roaming pass. However, part of my trip will take me to the Galapagos Islands and I wanted to know if these are covered by the same roaming pass and what the coverage is like.

Spuddy1 by Visitor
  • 334 Views
  • 1 replies
  • 2 Helpful

Resolved! EE email address

I am currently in Goa and have paid EE for a weekly pass to use my phone abroad. I can not make any calls as it says my phoned is barred. I can not even contact EE as that is barred also. does anybody have an email address for customer services. than...

Karl7182 by Explorer
  • 305 Views
  • 4 replies
  • 2 Helpful

Resolved! Roaming options in Costa Rica

Im in costa rica and can only buy a 24hr roaming pass for £7.50 ive tried calling ee numbers and txt 150 nothing is sending or ringing my fone is on roaming ive turned airplane mode on and off and turned fone on and off .nothing .any ideas i weant th...

Resolved! Roaming

Hi,  I have been with you (and t-mobile and all the others before you bought them) since mobile phones were invented.I have renewed every year and believed my package hadn't changed much. I had Free Roaming as part of my package previously and hardly...