Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 11778 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 9086 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 76979 Views
  • 290 replies
  • 89 Helpful

Resolved! EE phone number deactivated whilst abroad. No means of contacting EE

My EE phone number suddenly stopped receiving calls and texts. As,such I have no means of contacting EE to attempt to resolve the issue. Furthermore, there appears to be no way of contacting EE online. I even tried their Facebook page but constantly ...

Richluap by Investigator
  • 373 Views
  • 4 replies
  • 2 Helpful

Roam abroad pass

I was onto EE today and discovered they no longer do the Roam abroad pass for a monthThey want £25 for 7 days to roam in the USA people normally  go on holiday for 2 weeks summer what’s the point of that  I have been with EE a very long time and I’m ...

Jo411 by Explorer
  • 9315 Views
  • 6 replies
  • 7 Helpful

Resolved! Roaming Calling Charges

I am totally confused by roaming charges for calls whilst abroad.  I have a Full Works plan which gives included roaming in the EU and various additional countries.  I understand that roaming, in say, India is included and that calls back to the UK w...

TheMond by Investigator
  • 1496 Views
  • 4 replies
  • 4 Helpful

Resolved! Texting to Canada

Hi,I am looking at cutting out on my technology usage. Most specifically my phone so considering using an old phone with nothing installed. However the only issue is that my girlfriend is currently traveling in Canada so we communicate via Whatsapp m...

Resolved! Add-on not working while abroad

I am abroad in Morocco and purchased an add on but I cannot make or receive calls I cannot even call EE and speak to anyone for help    [Mod edit: Added title]

Resolved! Extra charge on my bill

I have called EE from EU country and have now been hit with the 19.14gbp extra charges on my bill. I was calling customer service and have got EU pass included as part of my plan. Also the call was regarding a not working EE router. How do I refund i...

Oxana11 by Investigator
  • 891 Views
  • 11 replies
  • 1 Helpful