Hi there, my partner is in spain and needs Data as soon as possible.

[Northerner]

Hi @Karla07 

Can they not buy it or does he not have roaming. 

Are they on EE PAYG or pay monthly contract.

Thanks 

[XRaySpeX]

@Karla07 : Can he make calls & texts?

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did he receive a Welcome text upon arrival?

Is he on contract or PAYG? Had he used that SIM for making calls or texts in UK before leaving to go abroad?

If he is on contract, did he activate roaming on his EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if he is on contract he needs to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.