No service in India, I can’t even receive texts

[Karna23]

Hi all,

So I took my phone to Hyderabad, India. I can use it with Wi-Fi. 

But I’m unable to get any phone service, I want to receive a code to access a few websites. Eg: code so I am access google mail 

It’s nothing to do with roaming and I have turned my phone off and on

I want onto network selection and I can’t automatically  connect to any networks. I tried selecting air tel it briefly connects and then disconnects. I still can’t use my phone

Any help would be appreciated  

[bristolian · Accepted solution]

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. What's the basis on which you say "this is nothing to do with roaming"?

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

[XRaySpeX]

It's everything to with roaming.

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Karna23]

Thank you for your reply. 

I’ll call them and set up roaming. 

[Karna23]

Thank you for your reply. 

As I said to the previous post: I’ll call them and set up roaming.