Data in the EU

[Bookman]

I’m currently in the E U. I have an account with EE but can find no way of purchasing 4G roaming. I’m probably missing something very basic but can someone help please? 

[Katie_B]

Hi @Bookman. 

Thanks for coming here. 

Are you a pay as you go or pay monthly customer?

Katie

[Bookman]

I would pay monthly in the U.K.

[Katie_B]

Thanks for confirming @Bookman 

Did you enable roaming on your account before leaving the UK?

This could be done by texting ROAMING to 150 or by giving us a call. 

Katie

[Bookman]

No. Does that mean I can’t do it now?

[Katie_B]

Hi @Bookman. 

Our customer care team can activate this, however, you would need to call. 

Do you have access to Skype? Our customer care team can be called that way over WiFi if you do not have access to another phone. 

Katie

[bristolian · Accepted solution]

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.