Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 10633 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 8293 Views
  • 4 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 71674 Views
  • 290 replies
  • 89 Helpful

Worst Customer Experience

I have recently moved abroad in a rush due to unforeseen circumstances and didn’t have the chance to start the process of changing provider until today. Woke up early to make a start on it all but haven’t been able to get through to anyone. Tried con...

jack291 by Visitor
  • 477 Views
  • 1 replies
  • 1 Helpful

Roaming

I turned roaming on, on my iPhone and have not left the country. On the EE app it says it charges £2.40 per day for roaming charges. I did not realise this and now my phone bill is £100 for the month and I cannot afford to pay it. Any suggestions? 

Ribby123 by Visitor
  • 471 Views
  • 2 replies
  • 1 Helpful

Unable to connect to a network while in Togo

I am facing network connectivity issues, I received the welcome to Benin message but upon arrival into Togo the sim brings up an error ‘not registered on network’.Any solution for this please? 

Firesign by Investigator
  • 664 Views
  • 4 replies
  • 4 Helpful

Roaming

Why is my roaming not working abroad I already have an active subscription pack and have topped up 15 pound and nothing is working 

Roaming in India

Hii I am in India and there is no signal. How do I check if my roaming is active? I also bought an add-on roaming pass. Still no signal. I am unable to call the customer care. Please help!tqms