Mobile Services

esim

HiI had problems transferring from hard sim on iPhone 11 to e-sim on new iPhone13 and now cant seem to retry this as the new phone says the old sim on the old phone does not support e-sim transfer Is this because you only get one chance and now I nee...

Coverage in Stacksteads

Update: 03 May 2024 Our engineers have been working with the council to complete the legal negotiations. However, due to circumstances out of our control, we have experienced a further delay and expect all legal steps to be completed by the end of Ma...

About my sim

I want to cancel my this sim  i will order new sim bcz i want new sim but same number and my old number is ***********. so please cancle my this contract. thank you [Mod edit: Please do not share personal details as your posts are visible to the publ...

Who active my romingdata when I'm aboard

No service on 5g router

From 2/5/24 we have had no service on 5g router for a large part of the day in the craven arms area. So far today there has been no service at all.Tech support have told me that there will be intermittent issues for next 2 weeks due to an upgrade. To...

REQUIRE A REPLACEMENT SIM

5G Maximum Download Speed

Hi,What is the maximum 5G download speeds in Mauchline, KA5 6 Area and is there any imminent plans to provide faster speeds?

Data says “searching “ issue please help asap

So today I woke up and my data 5g has dissapered and it says “searching “  I have turned off my phone turned it on i have took my sim out and put it back in but nothing seems to work I’ve checked that I have the latest IOS download and it’s all up to...

Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner.  Our engineers began looking for a new location as soon as we were made awa...

Keeping a deceased person's number

Hi,My Dad passed away 4 months ago. I cancelled his monthly SIM contract shortly after.I was wondering what the policy is on if, or when, the phone number gets recycled and reissued to another customerIs there a way to hold this number from being rec...