Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Getting ready to use your phone abroad

If you’re going abroad soon and want to use your device for calls, texts and data, here’s everything you need to know.  How do I set up roaming before going abroad?  If you have a pay as you go SIM, please make sure you use this within the UK first b...

Linzi_H by EE Community Support Team
  • 11984 Views
  • 0 replies
  • 12 Helpful

EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 9172 Views
  • 6 replies
  • 20 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 77327 Views
  • 290 replies
  • 89 Helpful

Resolved! Contacting EE technical help from abroad

In Currently in Egypt and husbands iPhone 15 has stopped working.its connected to local wi-fi as are all the devices, but he can’t make/receive calls texts or use what’s app.we have tried the usual - turn in off airplane mode etc but nothing works.tr...

Mrswatto by Explorer
  • 729 Views
  • 3 replies
  • 2 Helpful

Is it possible to speak to a customer service person???

Good afternoon all,I have a problem receiving calls and texts while in the EU. I can make calls and texts but not receive. Is there a person out there that can help. I've checked the phone settings and roaming etc. and all looks fine. It's a problem ...

Listed by Visitor
  • 559 Views
  • 2 replies
  • 0 Helpful

Roam in EU/Serbia

Hi.  I have a free add-on to my pay monthly mobile plan called 'Roam in EU' .Can anyone advise which countries this covers - and is Serbia is excluded as a non-EU country?  If so, what do I  need to buy as the extra add-on to secure roaming there?  T...

ciaskin by Investigator
  • 3615 Views
  • 4 replies
  • 7 Helpful

Recieving txt message abroad

I did t activate roaming and I can't find how to activate it through my re account I need to access an important txt message ASAP

Khd1986 by Visitor
  • 485 Views
  • 2 replies
  • 0 Helpful

This problem

I’m having this problem too and sooooo irritated as the cs just keeps sending me texts with info that isn’t helpful, or when I get through to technical support I get disconnected. 

Meswartz by Explorer
  • 438 Views
  • 1 replies
  • 0 Helpful

Resolved! Italy roaming

Any tips on how best to keep roaming costs down while traveling in Italy? An ee bundle or eSIM card, etc.  if eSIM where best to purchase?

GRAG by Explorer
  • 1354 Views
  • 4 replies
  • 3 Helpful

Suddenly Lost Local Connection in Caribbean

I have been in the Caribbean for the last 14 months on assignment. Curacao to be exact. I was always able to receive SMS text messages while here. Now suddenly I can't connect to any of the local networks anymore. This is a major hassle, because now ...

How to roam in Nigeria

I’m in Nigeria i want to roam so as to receive text messages 

Ugo3 by Visitor
  • 1672 Views
  • 1 replies
  • 0 Helpful