IM IN THE DR

Oliviat1997 · ‎09-10-2026

Hi there. I’m in the Dominican Republic at the moment, my data works fine as I have the all inclusive plan, however I can’t make any calls to the UK…. I can’t even call EE everytime I call a Spanish automated women is on the phone (I don’t speak Spanish) any tips please? I toggled airplane mode on and off 200 times, restarted my phone too many times, Skype isn’t a thing anymore so no one try to suggest Skype to me…. All these other WiFi calling apps they expect me to pay for… (don’t see why I should when I’m paying for EE for my all inclusive plan to call back to the UK)….

XRaySpeX · ‎09-10-2026

Try selecting a network manually rather than auto.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎09-10-2026

Hi @Oliviat1997

Have you added the international code before your number.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Oliviat1997 · ‎09-10-2026

Yes I did, and still the same thing, automated Spanish woman on the other end

Oliviat1997 · ‎09-10-2026

I tried that and the only one that works is that one that is automatic, the other 2 networks keeps saying call fail

Christopher_G · ‎09-10-2026

Hi @Oliviat1997

Welcome to the community. I hope you're having a lovely time in the Dominican Republic so far.

If your data is working OK, it would indicate that your plan and roaming are set up. If you're able to, I recommend speaking with our customer support team from another phone so they can double-check everything from our side.

Chris