IM IN THE DR

[Oliviat1997]

Hi there. I’m in the Dominican Republic at the moment, my data works fine as I have the all inclusive plan, however I can’t make any calls to the UK…. I can’t even call EE everytime I call a Spanish automated women is on the phone (I don’t speak Spanish) any tips please? I toggled airplane mode on and off 200 times, restarted my phone too many times, Skype isn’t a thing anymore so no one try to suggest Skype to me…. All these other WiFi calling apps they expect me to pay for… (don’t see why I should when I’m paying for EE for my all inclusive plan to call back to the UK)….

[XRaySpeX]

Try selecting a network manually rather than auto. 

[Northerner]

Hi @Oliviat1997 

Have you added the international code before your number. 

Thanks 

[Oliviat1997]

Yes I did, and still the same thing, automated Spanish woman on the other end

[Oliviat1997]

I tried that and the only one that works is that one that is automatic, the other 2 networks keeps saying call fail

[Christopher_G]

Hi @Oliviat1997 

Welcome to the community. I hope you're having a lovely time in the Dominican Republic so far. 

If your data is working OK, it would indicate that your plan and roaming are set up. If you're able to, I recommend speaking with our customer support team from another phone so they can double-check everything from our side.

Chris

[lucyanne01]

Hi Chris,

Im also away in the Dominican and have the same issue. How am I expected to call EE from a different phone when myself and 3 other relatives all use EE are having the same problem? 

What else can I do?!

[Peter_W]

Welcome to the Community @lucyanne01 and @Marc1968 

If you're able to get connected with one of our Guides via the messaging option in the EE app, they should be able to check your roaming settings and make sure everything is in place.

It's worth checking to see if you received a landing message when you first arrived, and also trying to connect to a different roaming network manually via your network settings.

If you continue to struggle then ringing is going to be the best option; you can do this from any network abroad, including local networks, on +44 7953 966 150

Peter

[lucyanne01]

Hi Peter, 

We have already tried manual changing the provider, that doesn’t work. 

We have tried to contact them through the chat box and we don’t seem to be getting anywhere! 

[Schockwave]

@lucyanne01 , did you receive the welcome message from EE when landing there? This also applies to @lucyanne01  and @Marc1968 .