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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3281 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7685 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16781 Views
  • 0 replies
  • 6 Helpful

Unable to subscribe to packs

Hi I am a new EE Pay as You Go  customer currently without a pack. I am trying subscribe to the new 15 pounds pack but I am unable to do so either by SMS 150 or through the website where I set up an account. On SMS 150 once I message Yes I never hear...

Resolved! New phone

Hi, I am wondering if anyone could help. I already have a pay as you go sim, which I pay monthly for and was told after a few months I can get a phone by it's self rather then paying for the phone and 2sims. I have tried to do this but can't find an ...

Can I still pop up my sim card?

Hi! I’ve got my SIM card at London heathrow airport and the number is xxxxxxxxxxx， but I’ve stopped used it after I cine back to Taiwan. I am going to Europe again next month. Can I still pop up my number and continue to use it? Thank you for the hel...

Resolved! Cannot link my UK visa debit card for payment

Good evening. I am on Pay As You Go Plan and my current pack is expiring soon. I would like to topup in advance with my UK visa debit card to avoid lost of signal when it expired. However, I can neither find the "bills and payments" nor the "direct d...

joyl by • Contributor
  • 619 Views
  • 1 replies
  • 1 Helpful

Puck

i have bought wrong puck and I want to change my puck immediately,how can i do this?i mean I don’t want wait 30 days to continue another puck,please help me

Yaphets by • Visitor
  • 484 Views
  • 2 replies
  • 0 Helpful

System Failure to View Current Pack

Hi. I purchased a sim card 3 days ago. I wish to view my current pack details on my app/browser. However, it has been stating "System Failure" until today. How can I fix this?

syarifah by • Explorer
  • 738 Views
  • 4 replies
  • 0 Helpful

E-sim & pay as you go

I want to stay with EE on pay as you go, but iPhone 14 requires an e-sim. Will I be able to continue on pay as you go on EE?

Unable to use PAYG credit to buy data packages

I was able to top up my credit, but now when I try to use that credit to purchase a pack it says "PREPAID PACKAGE ERROR" and doesn't allow me to complete the purchase. Any help would be much appreciated!

Waltont by • Investigator
  • 1328 Views
  • 9 replies
  • 0 Helpful
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