Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Trying to top up, clicking on Top Up My EE always takes me to the register page

Cannot get past the register page, I am already registered and am trying to top up my registered device

Resolved! sim card hibernated how do I reactive it

used sim in MiFi unit in motorhome and due to Covid haven't used it for some time. I've put £20 credit onto my account but still won't work. Any suggestions?

How can l top up my credit? & Why there is always a PROBLEM ATEE

New sim card does not work

I just bought a new sim card and the EE agent said there would be no issue using it from abroad, however I am not able to make or receive calls despite the fact that I have the 5 GBP pack with 250 mgb of data, 250 minutes. I am using an iphone 12 pro...

Resolved! 30Pack not working abord

Hello. I used sim card fisrt time in UK (incoming call). Activated fisrt 30f pack abord uk. But nothing working yet (calling and data) How can I solve it?

VAT Receipt

I need to get VAT receipts for my PAYG SIM. I pay upfront and then collect the money back from my work. However, they are demanding VAT receipts. I have looked on my online account and there isn't an option on how to do this. Please can you help. I n...

Resolved! Can lower the top up package for a pay as you go SIM?

Hey, I brought a pay-as-you-go SIM in the International airport at 30 pounds face value. The active date is May 29. Till June 27, the balance of data is 89G remaining. so I topped up 5 pounds on June 27 to make sure the number was active, and hope th...

can i have 2 sim numbers on 1 account

this is going to be long and please bear in mind i no nothing about technology. i have a pay as you go ee sim for my smartphone after years of avoiding a smartphone but deactivated the pack as i only use the phone for emergencies and i have a three m...

Resolved! Special landline numbers

Is a 0344 landline no. covered in my £1/week pack?

2 numbers same account

Can I buy a pack for my wife’s phone with my account?