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Enquiry about add ons

Charleywy02
Visitor

‎26-09-2022 04:58 PM

Hi there, I want to add more data on to my pack, when I add on and go to pay it says it 10GB for £13.00 but it says it will expire today? I was just wanting a bit more understanding, is the data only for today or will I be able to use it from today onwards. 

Thanks

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-09-2022 05:16 PM

@Charleywy02  Any extra data you add will cease when your pack renews. So if you pack renews tomorrow the data you purchase today will cease.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎26-09-2022 07:26 PM

@Charleywy02 : This is a known error in MyEE's reporting of PAYG add-ons. The 10GB for £13.00 add-on lasts 30 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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