Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pack!!

Hello, i cant top up i want to make a pack but the website keeps saying theres an error

How could i use my credit of £15 as add on

Bought an EE card from Sainsbury

I bought an EE card from sainsbury with £15 credit. how or where to I activate?

Cannot make a payment for a data pack

I have been unable to make a payment for the data package for 2 days now! I can't access payments and i want to know if there is a solution or should I get another sim

how to prevent pre-paid data sim (12 months) auto deactivating at 180 days?

I bought pre-paid data-only sim card, 120 Gb for 12 Months (Argos £50). I understand from comments on Argos & Amazon that some people are having problems with these cards auto deactivating after 180 days with total loss of internet. I'll be at 180 da...

About my bundle

About 1 week before my bundle had finished. I topped it up so when it finished the top up would go straight across to pay it. But Instead when I was ringing people it took the minutes out of the credit even though my bundle hadn't finished yet. And I...

Resolved! Pay as you go sim

HelloI'm thinking of changing my iPhone 6splus to an iPhone 13 - can I just transfer my pay as you go sim into the new phone

Data

Hello! I'm unable to use my data on my Samsung Device in places where I'm not connected to the WiFi. I had this problem on holiday too when I ran out of data then brought more on the website. I did top up my phone yesterday and my texts and calls are...

Packs

Do all packs renew automatically after 30 days

II topped up using my phone number via the website

I have topped up via my ee using phone number £10 and it has come out my bank but has not registered on my account. I need my phone for the morning how can this be sorted?