Top Up

Toni2790
Explorer

‎12-10-2022 10:20 PM

My monthly direct debit for top up hasn't been processed today, 'manage payment' brings up an error page. 

I can't top up online or by calling 150, I've tried several bank cards all of which haven't been processed. Are there any known technical issues - I really need to to top up to have data for work tomorrow 😕

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎12-10-2022 10:30 PM

How are you trying to top-up online? 

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Oh, BTW, you don't top-up PAYG using DD, only by bank cards.

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Toni2790
Explorer
In response to XRaySpeX

‎12-10-2022 10:34 PM

Thanks, I have tried to top up this way also. I keep receiving the notice 'some errors have occurred'

My PAYG top up is an automated monthly payment which hasn't been processed for some reason.

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Christopher_G
EE Community Support Team
In response to Toni2790

‎13-10-2022 08:20 AM

Hi @Toni2790

Could you try on a different device this morning and let us know if it works please?

Chris

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