12-10-2022 10:20 PM
My monthly direct debit for top up hasn't been processed today, 'manage payment' brings up an error page.
I can't top up online or by calling 150, I've tried several bank cards all of which haven't been processed. Are there any known technical issues - I really need to to top up to have data for work tomorrow 😕
12-10-2022 10:30 PM
How are you trying to top-up online?
Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.
Oh, BTW, you don't top-up PAYG using DD, only by bank cards.
12-10-2022 10:34 PM
Thanks, I have tried to top up this way also. I keep receiving the notice 'some errors have occurred'
My PAYG top up is an automated monthly payment which hasn't been processed for some reason.
13-10-2022 08:20 AM
Hi @Toni2790
Could you try on a different device this morning and let us know if it works please?
Chris