Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Stupid website wont let me top up my phone

I try to top up my phone £10 as I need it to renew my monthly pack but when I go to payment it says put in CVV number on my saved card. But when I put in CVV number (yes I check it with actual card which is not expired or deactivated, I check with b...

Problem with a package

Hello, I would like to purchase a package for £30.I have £30 in my accountI click on the bundle and it appears to have been purchased, but I still don't have the bundle and the money hasn't been collected.

Resolved! Data hasn't be renewed

Hello, I have pay as you go 100 gb and had 54gb from last month remaining.Yesterday it just Renew but my data didn't get updated, it still shows 54gb.I would assume or 154 gb or back to 100 gb..

data not working. brand new sim. in 2nd hand ipad pro.

Brand new user. I'm faffing! Can't get data to work. I have a new sim card- the website reports 1GB of data on it. Voice calls work in iphone so sim is activated I presume? but not data in iPhone..or in iPad. It's for my (2nd hand) ipad pro. (m...

iPhone 7 32gb

I have just topped up my sons phone and it’s now not connecting to the internet. It’s very frustrating and we cannot find anything online to resolve this. He can make calls and send texts

Path data

Will my data carry over if I do not use it on a PAYG plan

Pay add nos with credit

How can I pay an add on package with a credit I have in my account?

Error EE 38

I have a PAYG account. I cannot send texts or make calls from the US to the UK. Tried the sim on two different phones. Restarted phones, reset settings. Nothing works. I've noticed other users had this issue but you haven't fixed them, at least not i...

Wrong Pack Automatically Purchased Upon Top-Up

Hi,I bought a SIM today for roaming purposes.I set up My EE account and topped up with £20 in order to buy a £20 pack.Then automatically upon top-up the £10 pack was purchased.Is there any way to 'exchange' this for the £20 pack?Steve

Pa

My payment has been refused as your system says my Mastercard is not registered to my ee pay as you go account. I have checked on my ee and it is registered, however it is showing expired even though it does not expire until 2025! Clearly there is a ...