Stupid website wont let me top up my phone

[LETMEPAYMYPHONE]

I try to top up my phone £10 as I need it to renew my monthly pack but when I go to payment it says put in CVV number on my saved card.  But when I put in CVV number (yes I check it with actual card which is not expired or deactivated, I check with bank this and they say it is not!!!) it says "Oops, something went wrong." and does not let me pay. I need my phone today please help please fix dumb stupid not working website please thank you!!!

[RosyLovelady]

Thank you for posting this. The same exact thing has just happened to me.

[Leanne_T]

Hi @LETMEPAYMYPHONE @RosyLovelady

Thanks for coming here. 

Have you been able to top up since you posted on the community? 

Thanks 🙂

Leanne.

[RosyLovelady]

OK now, thank you. Where did we go wrong, or was it you?

[Katie_B]

Thanks for letting us know @RosyLovelady. 

I am unsure as to why this happened. 

Katie 🙂

[LETMEPAYMYPHONE]

Was able to top up phone in my local store, not sure if the website works now since I no longer need to use it, for a month at least.

Sorry for the somewhat harsh language earlier, I was frustrated with the situation that I might be unable to use my phone.

But all is good one way or another!

[XRaySpeX]

@LETMEPAYMYPHONE , @RosyLovelady : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.