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Wrong Pack Automatically Purchased Upon Top-Up

stewim41
Explorer

‎26-05-2022 10:49 PM

Hi,

I bought a SIM today for roaming purposes.

I set up My EE account and topped up with £20 in order to buy a £20 pack.

Then automatically upon top-up the £10 pack was purchased.

Is there any way to 'exchange' this for the £20 pack?

Steve

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-05-2022 10:55 PM

You musta bought the PAYG SIM primed with the £10 pack. As soon as you topped up with at least £10 it auto bought that £10 pack.

 

How did you top-up? If you used a direct card payment you can claim it back in the 1st 14 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
stewim41
Explorer
In response to XRaySpeX

‎26-05-2022 11:06 PM

I didn't want to set up a direct debit so topped up a fixed amount with the aim of then purchasing the pack that I had selected in MyEE...

0 Helpful