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Data hasn't be renewed

olavo
Investigator
Investigator

Hello,

 

I have pay as you go 100 gb and had 54gb from last month remaining.

Yesterday it just Renew but my data didn't get updated, it still shows 54gb.

I would assume or 154 gb or back to 100 gb..

1 SOLUTION

Accepted Solutions
Leanne_T
EE Community Support Team

Thanks for coming back and letting us know @olavo

 

Leanne 🙂

View solution in original post

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Your current balance as of today 22:51 is £9.78. You have unlimited
minutes, unlimited texts and 54.3GB remaining until 30/06/2022 for your £30
Pack. Your remaining data includes of rolled over data. Your last top up
was £15.00 on 30/04/2022 at 12:11. For more info on your packs, add-ons or
free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to
ee.co.uk/textservices

Maybe should wait until tomorrow???
XRaySpeX
EE Community Star
EE Community Star

I should! It seems the 100GB hasn't kicked in yet. Maybe as May is a 31-day month & packs only last 30 days your pack needs to start tomorrow in order to finish on 30 June.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
it just got updated today 🙂
Its ok
Leanne_T
EE Community Support Team

Thanks for coming back and letting us know @olavo

 

Leanne 🙂