Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New sim issues

I took a new Sim and I recharged on it without logging into the EE for £15 but I didn’t receive any top up when I made my account then I add another £10 I don’t know What’s happening????

Resolved! Preventing number disconnection due to inactivity (PAYG)

Hi, I received a text from EE saying that my Pay As You Go number will be disconnected in three months because I haven’t made a chargeable call, text, or used data in six months. I want to keep my number, and I’d like to confirm what exactly counts a...

Cant set up monthly pay

Hello, I tried to set up a monthly subscription plan, but i keep on being send to the previous page asking me to add card details.

Resolved! accidentally deleted a contact on my phone can i find on my ee account

Adding another mobile to account

I can buy top-ups for my old Doro b ut cannot add it as 'another device' to my account. It tries to do some linking (whatever that is) and says there is a problem. Anyone know what it's all about?

Resolved! After topping up, it said there wasn't enough credit to make calls

I topped up my phone, but it kept on saying there wasn't enough credit to make calls. I can't even call 150.Last time I received text message was a month ago, so I assume my number has been set to hibernation since last month.What do I need to do to ...

I bought a £10 EE sim inserted it and still no balance please help

I bought a SIM and paid £10 for 8gb data 500mins and unlimited texts I've inserted into phone. I've sent a message to 150 saying pack 10 they said you're on an old pack 10 update bankcard details to activate I've done that balance still at zero pleas...

Re urgent

Hi I placed an order online i need to cancel the insurance and data plan just want the phone contract

Resolved! Payer authentication not working

The image below 'Additional payer authentication required to complete your payment.' doesn't show. It says 'This content is blocked. Contact the site owner to fix the issue.'

SIM local pack

I topped-up my credit £15, and now struggling to renew my SIM local pack from the credit. What do I do? I do not want to sign up for packs that need my debit/credit card details for monthly renewals.