If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello, last week I signed up for an offer within my EE PAYG account for a monthly deal at £20 (unlimited calls, texts & data). My plan was activated but I changed my mind. I called EE customer services and asked for my plan to be cancelled and to hav...
Hi, I'm going away long term (potentially 18 months or more) I'm currently on a EE pay as you go SIM however when I go abroad I don't plan on using roaming due to the high costs, I will also be in countries where I won't be able to use my SIM and wil...
Last night i topped up my card got a confirmation text and since then i cant seem to receive calls or text or send any.
I am a PAYG customer and need to speak to someone via Live Chat as I am abroad and cannot text or call. I have looked on the Help and Contact Us page and it only gives me the option to text or call. Please can someone help?
Hi I’m trying to speak to someone on the online chat about account but it’s not coming up….im on 125gb for £30 and noticed on website can now get 150gb for £20 it’s wanting me to buy new sim which I don’t need, I can’t do call as deaf so need the on...
Hi, how does the top process work? Will you debit my EE account (which has £20)? Or will you debit my bank account?
I have 2 questions...1. If I got a new phone, say iphone 16 which supports 5G, and moved my current sim to it (in an iPhone 11 at the moment which doesn't have 5G), will it automatically be able to connect to 5G in the new phone? I've had this sim fo...
Hi,I've used a EE sim card for a few years while in the UK and then left for another 2 years. For a while i could get OTPs from my accounts but not anymore. Probably because i stopped charging that sim card.The issue is that everytime i try to log in...
I am a new customer at EE. Today I have purchased a £20 pack which means 50 GB of data, Unlimited calls & messages. But when I checked my balance, it shows 45 GB. Where is the Remaining 5 GB?!? @XRaySpeX
