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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22676 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12750 Views
  • 0 replies
  • 6 Helpful

Resolved! ontopup is a scam company

EE you have had so many complaints about ontopup but you still use them and your logo still on their main page. You know they are miss selling customers a one time top up an then customers are having multiple payments took out over time. Why are you ...

Woodz6 by • Investigator
  • 505 Views
  • 8 replies
  • 6 Helpful

Resolved! Billing

06 March 2025, I ran out of data on my PAYG phone.  I bought a 7 day add on for £3.00 but find that EE actually took £4.50.  How do I get my £1.50 back?

NCW2 by • Investigator
  • 162 Views
  • 5 replies
  • 5 Helpful

Resolved! Cancel subscription

Hi, I bought a pack and I want to cancel it, it was 20£ for 50GB and I want to cancel it because I bought it by an accident. If I cancel it I'll get my money back?

Ismael190 by • Investigator
  • 168 Views
  • 1 replies
  • 1 Helpful

What a shifty company

I topped up £5 and got free phonecall minutes sometime last year and still had some minutes left with £3.07 cash on my phoneWas offered another 120 minutes sat within 5 days if i add another £5 so did so and saw I had to use by end of today. Im not g...

neilm831 by • Investigator
  • 138 Views
  • 1 replies
  • 0 Helpful

Resolved! Top-up Not added to my account

I recently tried to top-up my EE Sim through Paypal partner Xoom.My transaction went through and the amount was subtracted from my Paypal balance, however no balance was added to my sim. Any idea what I should do?

AliGanji by • Visitor
  • 182 Views
  • 2 replies
  • 5 Helpful

Has anybody EE app shows the wrong data usage?

Hello, just checked my ee app and believed that the data usage shows should be incorrect. I am on PAYG plan.Background info: There's 9GB remaining till 13 Mar, which should be renewed by tomorrow.However, I got charged today (12 Mar) at around 10:13P...

joyl by • Contributor
  • 151 Views
  • 1 replies
  • 1 Helpful

Didn’t top up right amount

So I topped up by £10 so then I come buy a pack then it topped up  £9 and took £9 pound out and there not a £9 pack I can buy so what should I do

Neon3 by • Visitor
  • 115 Views
  • 1 replies
  • 1 Helpful
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