Unable to receive messages and verification code

[Diekola]

Dear EE customer support, I am currently unable to receive messages, verification code etc.

 I have previously been able to receive messages without issue, but the issue started a few days ago 

[Diekola]

If I send text  to myself, I'm not receiving it as well.

I've tried to connect to different local network, but still the same.

Then is a must to top up my sim card before I could receive message?

Thanks 

[XRaySpeX · Accepted solution]

If you have to top-up you are on PAYG. Did you convert to PAYG from contract before you left UK?

When did you last make a chargeable action on ii?

Receiving texts is free worldwide.

[Diekola]

No, I didn't convert to pay go.

I can't remember.

[XRaySpeX]

@Diekola : Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Diekola]

Thanks so much.

Please how may I recharge from Nigeria here or top up.

Thanks

[XRaySpeX]

You can't when its gone into hibernation. You need to call CS to reactivate it.

[Peter_W]

Hey there @Diekola, welcome to the EE Community 😊

If it is a case of this being in hibernation like @XRaySpeX identified, then you will need to reach out to our team directly to get this reactivated. 

If you're abroad, you can reach them from a local number, or via a VOIP service like Skype, on +44 7953 966 250.

Peter

[Diekola]

I am in Nigeria currently.

Is there a way to reach out to your team from Nigeria?

Thanks

[bristolian]

You can contact EE-CS either on +44 7953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype

[Diekola]

Thanks.

Please is there a way to chat the EE CS maybe on WhatsApp for easy access for the reactivation of my line.