Unable to receive messages and verification code
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01-12-2024 06:52 AM
Dear EE customer support, I am currently unable to receive messages, verification code etc.
I have previously been able to receive messages without issue, but the issue started a few days ago
Solved! See the answer below or view the solution in context.
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01-12-2024 03:54 PM
If I send text to myself, I'm not receiving it as well.
I've tried to connect to different local network, but still the same.
Then is a must to top up my sim card before I could receive message?
Thanks
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01-12-2024 04:13 PM
If you have to top-up you are on PAYG. Did you convert to PAYG from contract before you left UK?
When did you last make a chargeable action on ii?
Receiving texts is free worldwide.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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01-12-2024 04:17 PM
No, I didn't convert to pay go.
I can't remember.
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01-12-2024 04:31 PM
@Diekola : Sounds like your PAYG SIM may have gone into hibernation due to non-use.
When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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01-12-2024 04:39 PM
Thanks so much.
Please how may I recharge from Nigeria here or top up.
Thanks
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01-12-2024 04:48 PM
You can't when its gone into hibernation. You need to call CS to reactivate it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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02-12-2024 08:50 AM
Hey there @Diekola, welcome to the EE Community 😊
If it is a case of this being in hibernation like @XRaySpeX identified, then you will need to reach out to our team directly to get this reactivated.
If you're abroad, you can reach them from a local number, or via a VOIP service like Skype, on +44 7953 966 250.
Peter
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02-12-2024 09:13 AM
I am in Nigeria currently.
Is there a way to reach out to your team from Nigeria?
Thanks
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02-12-2024 09:17 AM
You can contact EE-CS either on +44 7953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype
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03-12-2024 06:18 AM
Thanks.
Please is there a way to chat the EE CS maybe on WhatsApp for easy access for the reactivation of my line.

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