Top up

Ohenetwo · ‎04-10-2023

@I bought a top up voucher but I have no data to top send a message to 150. How can I use the voucher

XRaySpeX · ‎04-10-2023

@Ohenetwo : You don't need data nor any credit to send a text to 150. They are free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎04-10-2023

@Ohenetwo : You don't need data nor any credit to send a text to 150. They are free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

julian307 · ‎20-12-2024

Hi I have bought £10 voucher and tried several times to send the message to 150 to get topped up. But message is sitting in my outbox unsent.

When I try ee freephone number, i get recorded message "It looks like you dont have enough credit to make this call. You'l need to topup first"

But I'm only calling to top up!

Can you help?

Peter_W · ‎20-12-2024

Good afternoon @julian307, thanks for getting in touch via the Community 😊

What number is it you're calling here?

If you ring 150 without any credit, it should redirect you to the option to top-up, and you can follow the instructions from there to redeem your voucher.

Peter