EE app won't let me upgrade

[Nicolak1]

EE app won't let me upgrade my additional line.  Whenever I click on it it takes me to the website and says it can't log me in?! This is the second time it has happened. I have uninstalled, reinstalled, deleted the cache. Not sure what else to do without having to ring someone? 

[Michael_D]

Hi @Nicolak1 

Thanks for coming to the community.

Are you able to try to login to the website, without going through the app?

If you see the same, can you try to clear the cookies and cache from your browser, and try another browser or device?

Michael

[Nicolak1]

Hi yeah I've done that and it still didn't work. 

[Ali_A · Accepted solution]

@Nicolak1 

If you're unable to upgrade via the App or the website it may be an issue with your online access profile. 

You'd need to call customer service on 150 where a guide can look into the additional line setting on your online account. 

While you're with them, they'll also be able to go through your upgrade options and help manually process it through for you. 

Ali