Top up

[Ohenetwo]

@I bought a top up voucher but I have no data to top send a message to 150. How can I use the voucher

[XRaySpeX · Accepted solution]

@Ohenetwo : You don't need data nor any credit to send a text to 150. They are free.

[julian307]

Hi I have bought £10 voucher and tried several times to send the message to 150 to get topped up. But message is sitting in my outbox unsent.

When I try ee freephone number, i get recorded message "It looks like you dont have enough credit to make this call. You'l need to topup first"

But I'm only calling to top up!

Can you help?

[Peter_W]

Good afternoon @julian307, thanks for getting in touch via the Community 😊

What number is it you're calling here?

If you ring 150 without any credit, it should redirect you to the option to top-up, and you can follow the instructions from there to redeem your voucher.

Peter

[Helynda19814]

Hi, I am asking the question which is exactly the same as Julian, please see above, & getting the exact same response from 150. So I can’t use it!  Please advise. Thank you

[Helynda19814]

Hi Julian, did you manage to resolves your problem as I can’t use my voucher either! My 150 responses are the same as yours too. Thank you

[Ali_A]

Hi @Helynda19814 

Can you try switching your phone off for a few minutes and back on, then try again? 

If you have a voucher code, you can Text 150 with VO,  then a space and then the 16-digit voucher number, for example, VO 1234567891234567.

Alternatively, you can top up online using our fast top-up page  Top Up | Payg | EE

Have a look at our Top up your pay as you go mobile page for more information. 

Ali 

[XRaySpeX]

@Helynda19814 : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.