Top up

[Arjun7]

Hi I topped up this morning but my usual pack didn't renew. The chatbot service on myee doesn't have an option for this so not sure what to do.

[Leanne_T]

Hi @Arjun7 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne. 

[Arjun7]

Your current balance as of today 17:43 is £10.00. Your last top up was £10.00 on 01/08/2023 at 22:30. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Thanks @Arjun7 

Have you tried texting NOW to 150 to start the pack? 

Leanne.

[Arjun7]

I just got this text back when I messaged now: You need to add some credit to pay for your Pack, please top up at ee.co.uk/myee. Your pack will then start automatically.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX · Accepted solution]

You don't have any active pack but you do have your £10 credit & there is no pack pending to text NOW for. Just buy your pack again.

[Arjun7]

But will my free boosts that I've accumulated still be applied if I do this?

[XRaySpeX]

Yes.

[Anwar12]

Now

[Leanne_T]

Hi @Anwar12 

Do you need help topping up? 

Please see our How to Top-up a Pay As You Go Phone for ways you can top up your account. 

Leanne.