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Top up previous contract mob

Kim562
Contributor
Contributor

‎10-04-2024 08:16 AM

I have a phone it was on contract but now cancelled. I was told I could put data on it by top up either online or voucher. I did it online but no data even though it took my payment? Am I missing something?  

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4 REPLIES 4
Christopher_G
EE Community Support Team

‎10-04-2024 11:01 AM

Hi @Kim562 

Welcome to the community.

When you cancelled, did you request to change the SIM to pay as you go? It usually happens 30 days after you put the request in.

Chris

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Kim562
Contributor
Contributor
In response to Christopher_G

‎10-04-2024 12:35 PM

No I didn’t realise I had to. I spoke to EE last week as the contract was cancelled a while ago. The woman just said I could top up.  Do I need a different SIM ?

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Christopher_G
EE Community Support Team
In response to Kim562

‎10-04-2024 01:30 PM

It sounds like she may have set it up to change to pay as you go, @Kim562. You don't need a new SIM, your current SIM should just change to pay as you go after 30 days. 

Chris

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XRaySpeX
Grand Master
Grand Master

‎10-04-2024 02:15 PM

@Kim562 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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