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03-06-2021 09:10 PM
Hi, i have a data only sim in a router. If i use normal add-on top up screen i cannot see recaptcha. A few weeks ago i was advised to use fast top up which worked great. I’ve just tried again and now it won’t work - repeatedly and on 2 browsers and 2 devices. Just an error message saying my request cannot be completed. I’m going round in circles and going a bit dotty. Please help - thanks
04-06-2021 07:54 AM
Morning @lf14
Thanks for coming back to the community.
Can you try clearing cookies and cache, and opening fast top up in another browser, does this work for you?
Thanks 🙂
Leanne.
04-06-2021 08:18 AM
04-06-2021 08:20 AM
04-06-2021 08:30 AM
04-06-2021 08:33 AM
Hi @lf14
I am very sorry this is happening when you try and top up.
To help, I've sent you a private message on here for some details.
Speak soon 🙂
Leanne.